Assistant Community Manager - Cosgrove HIll

The Assistant Manager is primarily responsible for supporting the Community Manager in the general administration and physical operation of the community. As the primary bookkeeper for the community, the Assistant Manager is responsible for keeping financial records complete while assisting with the leasing, marketing and resident relations for the community. They are responsible for all accounting operations of the apartment community, including but not limited to posting of rents, processing of move outs, and vendor invoices.ESSENTIAL FUNCTIONS• Understand the Apartment Association lease and contracted credit report application.• Accept rental payments and post rents in property management software.• Record resident charges and monies collected and prepare deposit reports and back up daily.• Review and analyze resident ledgers to debit, credit and total accounts to maintain property financial records.• Comply with federal, state and company policies, procedures and regulations. Ensure that all proper and legal documents are received, current, accurately verified and entered into the computer from new vendors, prior to payment being processed.• Complete final and interim account statements for former residents. Communicate and collect outstanding balances and record payments by given deadline.• Record, analyze and maintain accounts submitted to collections agency. Update collection logs monthly.• Ensure that all invoices received from the properties are approved, entered and paid within a timely manner.• Prepare statement of accounting notices for past residents.• Prepare, review and close financial books for assigned properties on a monthly basis.• Assume Community Managers duties/authority in absence of community manager in accordance with company and community guidelines.• Review and act on all delinquent accounts including current resident rent balances, current resident small balances, former resident balances, and collection account activities.• In conjunction with the Community Manager, maintain a successful resident retention and renewal program including the timely distribution of renewal letters maximizing both high retention rates and rental increases.• Learn and ensure compliance with all company, local, state and federal safety rules.• Assist prospect in completing application and secure deposit in accordance with the company procedures and Fair Housing requirements.• Update leasing software, process applications for approvals, and submit processed applications to the Community Manager for approval. Follow up with applicant regarding status.• Monitor lease expirations and renewals. Distribute and follow-up on renewal notices.• Assist in outreach marketing, social media presence, ,business to business marketing, removing/updating banners, balloons, signs, flags, etc.• Interact with residents on a daily basis by listening to requests and concerns. Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.• Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Community Manager.• Record service requests and inform the maintenance team. Answer questions for residents about community, repairs, amenities, rules, etc. Follow up with residents after service request is completed to ensure satisfaction.• A minimum of one year experience in a customer service related industry and one year apartment leasing experience or a combination of accounting skills/education with customer service experience is preferred.• Must possess strong attention to detail and sales ability.• National Apartment Leasing Professional (NALP) preferred.• Bachelors Degree in Business Management or Service Management or related field• Fair Housing Certification, willingness to obtain prior to interacting with prospective residents.• OSHA laws and regulations, willingness to obtain within six months.• Demonstrate an ability to support and contribute to community team.• Demonstrate strong oral and written communication skills.• Experience with Microsoft Office including Outlook, Word, Excel and community software.• Must possess a positive attitude and patience in all circumstances.• Ability to work a flexible schedule, including evenings and weekends.• Neat, clean, professional at all times.• Comply with expectations as demonstrated in the Employee Handbook.• Successfully pass a drug test.• Valid Drivers License