Hospital Credit Controller

As a Hospital Credit Controller at Nuffield Health, your primary responsibilities will include ensuring timely collection of cash, minimizing risk in our debtors ledger through prompt collections, and quickly identifying any issues that may hinder payment processing. You'll also work with collection queues that are often high in volume and provide excellent customer service while offering support to your Finance team colleagues.

To apply for the Hospital Credit Controller role at Nuffield Health, you should have proven experience in a similar credit control position. Strong attention to detail, excellent communication skills, and a positive, flexible approach are also essential. Familiarity with finance processes will significantly bolster your application.

As a Hospital Credit Controller at Nuffield Health, you can look forward to a supportive and friendly work environment. The role offers a hybrid working model, meaning you'll enjoy the flexibility of working from home part of the time while still being actively engaged with the team. We prioritize your health and wellbeing, ensuring you feel valued and appreciated in your role.

Hospital Credit Controllers at Nuffield Health receive a comprehensive benefits package that includes free gym membership, health and fitness wellbeing rewards, health assessments, and various retail discounts. We believe your wellbeing is crucial to your performance and job satisfaction, which is why we invest in your health and happiness.

Nuffield Health is committed to the professional development of our employees, including Hospital Credit Controllers. You'll have access to ongoing training and development opportunities to enhance your skills, and we encourage personal growth within the organization. As part of a dynamic finance team, there are plenty of opportunities to learn and progress your career.

When answering this question, highlight specific roles where you've managed the credit control process, focusing on examples that demonstrate your ability to ensure timely payments and manage debtors effectively. Include any strategies or systems you've implemented that improved collection rates.

Showcase your interpersonal skills by discussing your approach to maintaining professionalism and empathy during conversations about overdue payments. Emphasize the importance of active listening and problem-solving to secure a positive outcome while maintaining relationships.

Describe your systematic approach to prioritizing collections, such as categorizing debts by age or amount owed. Highlight your use of software tools that assist in managing and analyzing overdue accounts efficiently.

Provide a specific example where you identified a payment issue and successfully navigated it to resolution. Discuss the steps you took to communicate with the client and any creative solutions you implemented to facilitate the payment.

Discuss the importance of attention to detail and effective communication in the role of a Credit Controller. Explain how these skills help in accurately tracking payments and maintaining professional rapport with clients.

Explain your process for double-checking financial reports, utilizing available tools and checklists. Emphasize your commitment to accuracy and the role it plays in maintaining the integrity of financial records.

Reflect on key lessons learned, such as the importance of building relationships with clients and the ever-changing nature of credit control. Discuss how these experiences will enhance your contributions as a Hospital Credit Controller at Nuffield Health.

Describe your approaches, such as using digital tools for task management and calendar applications to keep track of follow-ups. Illustrate your techniques for maintaining focus and productivity under pressure.

Share your passion for finance and its role in supporting business functions, like healthcare at Nuffield Health. Discuss how your personal values align with the company's mission to build a healthier nation.

Explain the importance of understanding the client's perspective first while maintaining a firm stance on payment policies. Discuss the strategies you might employ to negotiate a resolution or a payment plan that suits both parties.