Customer Support Specialist - job 2 of 2

Nursa is a healthcare platform that directly addresses the severe staffing challenges confronting the U.S. healthcare system by connecting qualified registered nurses (RNs), licensed practical nurses (LPNs), and certified nursing assistants (CNAs) seeking flexible work with facilities in need of help. Founded in 2019, we are a rapidly expanding venture backed startup whose mission is to put a nurse at the bedside of every patient in need. With your help, we will be able to enrich the lives of nurses and be a valued partner in delivering effective, compassionate patient care in every market we serve.

Role overview: 

As a Customer Support Specialist, you will be on the front lines working with Nursa platform users through inbound customer support channels. As the primary contact for our users, you will support facilities and clinicians by answering basic technical and process questions about the Nursa app. The ideal candidate adapts well to a fast-paced environment and provides a high level of support to our existing and potential users. We ask that you leave each user better than you found them, and exemplify the Nursa passion for first-class patient care.

Nursa strives to be a fun, motivating place to work where we support personal and professional growth.

Responsibilities:

• Support all forms of inbound communication with user, including chat, phone and email

• Maintain callback requests and outbound communications as needed

• Welcome and educate new users to our app

• User verification and documentation

• Research shift discrepancies 

• Troubleshooting app functionality with users

Qualifications: 

• Excellent customer service soft skills

• Customer obsessed: Enthusiasm for helping users succeed within our app

• Tech Savvy: Strong ability to be proficient in multiple platforms

• Self-motivated and a strong team player

• Adaptable to a fast-paced growing company

• Excellent oral and written communication skills and a commitment to delivering a world-class customer experience

• 2+ years of experience working in a customer service/support role

What you get in return:

• Opportunity to revolutionize healthcare industry and build both relationships and teams that make a tangible impact 

• We empower team members to act intelligently and be owners, believing that execution is everything, and have designed a learning-focused environment where you get ongoing support and regular feedback to help you grow

• An opportunity to join an international team with a work culture that is based on trust, flexibility, and curiosity

• Competitive pay and benefits

Closing:

Nursa is an equal opportunity employer. We aim to build a workforce of individuals from different backgrounds, with different abilities, identities, and mindsets. Even if you do not meet all of the qualifications listed above, we encourage you to apply!