Director of ASC Operations

The Director of ASC Operations at NVISION Eye Centers is responsible for overseeing the management of multiple Ambulatory Surgery Centers (ASCs) in a designated region. Key responsibilities include ensuring that patient care meets the highest quality standards, managing multiple Administrators, achieving company goals related to census growth, establishing effective employee relations, and maintaining compliance with federal and state regulatory standards. This role also requires regular travel to different centers to provide hands-on leadership and support.

To qualify for the Director of ASC Operations position at NVISION Eye Centers, candidates must maintain an active Registered Nurse licensure in the region of oversight and possess a Bachelor of Science degree in Nursing, Management, Healthcare, or a related field. Additionally, at least 3 years of experience in an ASC and/or perioperative setting is required, along with the ability to travel for work up to 75% of the time and ideally, candidates should reside on the West Coast (CA or AZ).

The Director of ASC Operations plays a pivotal role in achieving company goals at NVISION Eye Centers by ensuring operational excellence across multiple ASCs. This includes developing strategic plans, improving productivity, managing financial performance, and fostering positive employee relations. By holding Administrators accountable and using data to identify business trends, the Director helps guide the centers towards meeting their census growth and quality care targets.

The Director of ASC Operations at NVISION Eye Centers collaborates closely with ASC Medical Directors to enhance access and improve the quality of service provided within the centers. Effective communication and support are key, as the Director works to implement initiatives that benefit both operations and patient care. This partnership ensures that all locations can successfully manage accreditation and regulatory surveys while continuously striving for operational improvement.

Key performance indicators for the Director of ASC Operations at NVISION Eye Centers include metrics related to patient care quality, operational efficiency, financial performance, employee satisfaction, and regulatory compliance. This role emphasizes achieving census growth, ensuring productivity and profitability while maintaining high standards of care across all assigned centers.

In discussing your experience managing multiple ASCs, it’s effective to highlight your specific leadership roles, the number of centers you oversaw, and the initiatives you implemented to improve operational efficiency. Illustrate your ability to handle differing state regulations and how you ensured compliance across your centers.

To ensure high standards of patient care, share examples of protocols you've established or overseen that focus on patient safety and satisfaction. Discuss how you train staff, conduct audits, and implement feedback mechanisms to continually assess and improve patient experiences at your centers.

When addressing your experience with regulatory compliance, mention specific laws and guidelines you’re well-versed in, and discuss how you ensure your centers meet these standards. Include examples of successful accreditation processes you've led and any strategies you employed to maintain ongoing compliance.

For employee relations, emphasize the importance of open communication, conflict resolution, and fostering a supportive work environment. Share strategies you’ve implemented to boost morale and team cohesion, including training programs, feedback sessions, and community activities.

Discuss how you set clear expectations and performance metrics for your administrators. Share techniques you've used for providing constructive feedback and maintaining accountability, alongside how you've supported their professional development to improve overall team effectiveness.

Talk about your approach to data analysis and trend identification that informs your strategic growth initiatives. Provide examples of successful initiatives you’ve led that resulted in increased patient volume or service expansion and how you measure their success.

In describing your experience with quality improvement projects, provide an example of a project you led, the changes implemented, and the measurable outcomes that followed. Highlight how you engaged the team and how this experience prepared you for leading quality initiatives in your future role.

Share the methods you use for staff development, such as mentoring programs or professional training opportunities. Discuss the importance of creating a culture of learning within your centers and how this impacts staff retention and patient care.

When handling conflicts, emphasize the importance of mediation and finding common ground. Explain your process of addressing issues as they arise and supporting your team through resolution, while always maintaining a focus on their professional growth and operational success.

To stay current with trends in the healthcare industry, talk about subscriptions to professional journals, attending conferences, and networking with other professionals. Discuss how ongoing education informs your strategic decisions and operational practices in ASC management.