Certified Medical Assistant (Bilingual)

To qualify for the Certified Medical Assistant role at Oak Street Health, candidates must possess state or national certification as required by their state or have graduated from an accredited medical assistant program. Additionally, at least one year of experience as a medical assistant is required along with CPR or BLS certification and electronic medical record experience. Proficiency in non-English languages as suited to the center's demographics is also necessary.

As a Certified Medical Assistant at Oak Street Health, your primary responsibilities include ensuring efficient patient flow, completing vital signs, and assisting in routine diagnostic testing. You will also be tasked with managing inventory and stocking exam rooms, responding to patient requests, and participating in care team meetings. Additionally, MAs may administer vaccinations and conduct routine quality checks.

Yes, having experience working with geriatric patients is strongly preferred for the Certified Medical Assistant position at Oak Street Health. Such experience can help candidates better meet the unique needs of our older adult patients, ensuring they receive the highest quality of care.

Oak Street Health seeks Certified Medical Assistants who embody strong communication skills, a customer service orientation, and a positive, flexible attitude. Ideal candidates should demonstrate problem-solving abilities and a commitment to delivering excellent patient care, aligning with our mission of providing unmatched experiences for our members.

Certified Medical Assistants at Oak Street Health can expect a range of benefits, including paid vacation, sick leave, health insurance, vision and dental coverage, and 401K match options. The organization also supports leadership development and continuing education, reflecting its commitment to employee growth and well-being.

Oak Street Health places a strong emphasis on career advancement for Certified Medical Assistants. Opportunities for leadership development are available, and the organization is dedicated to providing a work environment that enables employees to take on high levels of responsibility and achieve rapid career progression.

Being 'Oaky' at Oak Street Health means radiating positive energy, assuming good intentions, and creating an unmatched patient experience. It embodies driving clinical excellence and taking ownership of your responsibilities. As a Certified Medical Assistant, adopting these values not only enhances your work life but also contributes to a supportive team culture.

When answering this question, discuss your approach to time management and how you use organizational skills to handle multiple tasks efficiently. Mention the importance of assessing patient needs, collaborating with your team, and using tools like calendars or checklists to stay on track.

This is an opportunity to talk about your familiarity with specific EMR systems. Highlight your ability to quickly navigate software, enter data accurately, and retrieve information. You might also mention any training you have received related to EMR use.

Focus on your communication skills, empathy, and problem-solving abilities. Explain how you would listen actively to the patient’s concerns, remain calm and compassionate, and work collaboratively to find a resolution that meets their needs while adhering to clinic protocols.

Here, emphasize your understanding of infection control protocols, such as hand hygiene, proper sterilization techniques, and the use of personal protective equipment (PPE). Share your commitment to maintaining a clean and safe environment for both patients and staff.

Discuss your experience in preparing patients for screenings, conducting tests (like EKGs or blood draws), and accurately recording results. Highlight your capacity to explain procedures to patients and ensure their comfort during testing.

Share your passion for helping others and the fulfillment you find in working with patients. Be sure to discuss how you appreciate the impact you can make on their lives, particularly in the context of geriatric care.

Talk about your understanding of HIPAA regulations and how you maintain patient confidentiality. Illustrate the importance of safeguarding patient information and adhering to legal requirements in all aspects of your work.

Provide a specific example that showcases your teamwork skills. Talk about the dynamics of the team, your role, the challenge you faced, and the successful outcome that resulted from your collective efforts.

Discuss the resources you utilize such as continuing education courses, professional organizations, or online learning platforms that keep you informed about advancements in healthcare and changes in best practices.

Here, express your alignment with Oak Street Health's mission to improve healthcare for older adults. Discuss how you were drawn to their innovative care model and the emphasis on community-based healthcare to showcase your genuine interest.