Medical Director, House Calls Program

Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare in medically underserved communities. By providing holistic, comprehensive and integrated care right in our patients' communities, we can help keep them healthy and reinvest cost savings in further care for those same communities and others. Since 2013, Oak Street Health has brought its singular approach to tens of thousands of people across the nation. With an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oak Street values and are passionate about our mission to rebuild healthcare as it should be.

For more information, visit www.oakstreethealth.com.

Role Description:

The Medical Director will be joining Oak Street Health at a critical time in the history of our company and of primary care. The opportunity for impact is large and growing as Oak Street is leading the transition from fee-for-service to value based-based care. The Medical Director will be responsible for leading, as a dyad partner with the Mobile Practice Manager, the in-home primary care provider teams in the specified geography. 

The Oak Street Health At Home division is an interdisciplinary team that focuses on primary care and transitional care support for our highest-need patients in their homes. The primary responsibility for the Medical Director is direct management, oversight, and coaching of the local team, and is part of the At Home division's leadership team which helps develop programs (i.e., complex care coordination, chronic disease management, psychosocial support, etc.) throughout the division. This entails collaboration with the clinical teams in the center, medical directors, and other partners outside of Oak Street Health. The Medical Director will see patients in their homes up to 3 days a week alongside their provider colleagues. Additionally, we see this leader being a key thought partner in providing feedback on our clinical model especially as it pertains to the At Home Program.  

Core Responsibilities:

The Medical Director's primary duties are focused on the management of their teams.  Key responsibilities include:

• Leading At Home providers and ensuring their priorities and outcomes are in line with those of the organization 

• Providing timely and constructive feedback to providers so the medical group continues to improve performance for patients and colleagues 

• Helping providers master the data-driven tools and practices required to keep patients well and out of the hospital, when avoidable

• Reviewing regular quality dashboards with providers, coaching on tools to improve quality outcomes 

• Coach providers on appropriate coding and documentation 

• Provide managed care experience/teaching to providers 

Additionally, the Medical Director will be part of the At Home leadership team that will have strategic input into a variety of divisional projects that support the enhancement of the care model, including: 

• Medical management, care management, utilization management, and quality improvement tools and processes

• Development of clinical compliance policies and guidelines

• Representing Oak Street to external partners (e.g., vendors, payers, providers) and creating relationships and partnerships that support our mission and our value-based model

Additional responsibilities include:

• Understanding and communicating provider performance/compensation plans and being able to answer questions and deliver results to direct reports 

•  Serving as formal manager doing regular performance reviews and check-ins, approving paid-time-off requests, and managing miscellaneous human resource topics for providers in the market 

• Drive Culture: At Oak Street, we foster a culture of innovation and open dialogue, and we work with urgency. This requires passion and enthusiasm, active listening skills, and comfort with and commitment to regular change. Our Medical Directors are expected to support this culture and set an example for others to follow. 

• Other duties, as assigned  

What are we looking for?

We're looking for motivated, experienced Primary Care Providers with: 

• A passion for the geriatric population and a motivation to be a part of a fast-growing organization 

•  Geriatric certification and/or other professional degrees (e.g., M.B.A, J.D., M.P.H) welcome but certainly not required  

• Experience with managed care and/or value-based practice 

• Experience using a metrics-driven approach to analyze cost, quality, and satisfaction data to drive clinical strategy and program redesign 

• An excitement for developing and implementing new processes

• An understanding of the basics of managed care and a recognition that population health and a focus on the smart allocation of scarce resources can lead to high-value care (better care, lower cost) 

• An ability to remain calm in stressful situations 

• A commitment to older adults and to low-income patients 

• Comfort with ambiguity and passion for problem-solving 

• US work authorization 

• Someone who embodies being 'Oaky'

What does being 'Oaky' look like?

• Radiating positive energy

• Assuming good intentions

• Creating an unmatched patient experience

• Driving clinical excellence

• Taking ownership and delivering results

• Being scrappy

Why Oak Street?

Oak Street Health offers our coworkers the opportunity to be at the forefront of a revolution in healthcare, as well as:

• Collaborative and energetic culture

• Fast-paced and innovative environment

• Competitive benefits including paid vacation and sick time, generous 401K match with immediate vesting, and health benefits

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to oakstreethealth.com/careers.