Office Assistant - job 2 of 4

Summary

The Financial Aid Office is seeking to fill a work study position for the Summer 2023 and Fall 2023 semester. This individual must be able to work well under pressure, adhere to FERPA and confidentiality requirements and follow federal/state regulations. Fin Aid Office Assistant will greet all individuals applying or seeking to apply for FAFSA, scholarships and other financial aid processes.

Duties and Responsibilities

• Welcomes and greets visitors, students, parents in person or on the phone; directs visitors, students, and parents to appropriate department or sites; attracts potential students by answering inquiries regarding financial aid
• Interprets information on computer screens and assists students with FSA ID creation, FAFSA filing and with all other financial aid inquiries through Lobo Web
• Responsible for retrieving and delivering mail, faxing documents/forms, answering phone calls, screen phone calls, transfer phone calls to appropriate staff/departments, assisting students and/or parents with completion of online forms, reviewing basic financial aid information with students, filing, labeling, preparation of packets for NSO and/or outreach events, maintain daily sign in sheets at front counter
• Cleaning and disinfecting Financial Aid lobby and front desk area and computers
• Responsible for preparing folders/files for scanning
• Other duties as assigned

Knowledge, Skills and Abilities Required

• Ability to provide excellent customer service

• Ability to communicate effectively, both orally and in writing

• Ability to learn Banner and Onbase

• Ability to analyze and solve problems

• Ability to work well under pressure

• Ability to interact and communicate with people in person or over phone, often in stressful situations

• Knowledge in MS Word and MS Excel for entering data

• Availability to work up to 6pm as our hours of operation are M-F 8am-6pm

• Work experience is highly preferred

• Must be work-study eligible

• Must be enrolled at least half time

Working Conditions and Physical Effort

• Moderate physical activity. Requires handling of average-weight objects, standing and/or walking for extended periods of times during rush and busy hours of the semester.

• No or very limited exposure to physical risk.

• Work is normally performed in a typical interior/office work environment.

Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.