Office Experience and Events Manager

WHAT YOU'LL DO

• Efficiently manage the amenities and resources devoted to ensuring an excellent staff and guest experience in the Houston office
• Organize and support the implementation of all general business services including concierge, catering, mail services, supplies and purchasing
• Manage vendor relationships and agreements as required including catering, equipment, supplies, maintenance, and other services and products
• Liaise with building/property management, including oversight of general maintenance and repairs, janitorial, security, and landlord relationships
• Develop, grow, and directly manage two Office Experience & Events team members
• Contribute to appearance and inventory of kitchens, conference rooms, and common areas as needed, including stocking drinks and snacks, assisting with catering set-ups, etc.
• Project manage, collaborate, and execute on special projects as needed
• Oversee local Incident Response Team in partnership with Business Management Director including all safety and security plans, evacuation procedures, and emergency drills
• Represent Houston office on North American Office Experience Leadership Team: share best practices and participate in regional meetings and initiatives

• Drive staff affiliation, morale, and connection by strategically planning and executing creative office events, including annual holiday party, summer retreat, offsite staff meetings, partner-hosted dinners, cohort events, happy hours, community service projects, etc.
• Oversee and assist in executing event marketing plans and communication – generate engagement, promote attendance, prepare guest lists and invitations, send confirmations, track RSVPs
• Develop office-wide events calendar and communications plan, acting as a liaison for office committees such as Families@BCG, Social Impact, Affiliation Committee, diversity cadres, etc.
• Create and manage event budgets and expenses with high level of detail and accountability
• Research and develop relationships with all types of event vendors, including caterers, venues, entertainment and more. Conduct site visits, negotiate preferred pricing, conduct preliminary contract reviews
• Measure staff engagement and event success through surveys, focus groups and other methods
  

YOU'RE GOOD AT

• 
  Anticipating customer needs and having an uncanny attention to detail
• Thinking on your feet - solving problems and handling difficult situations with poise, understanding and tact; possessing the ability to settle disagreements as they arise
• Juggling competing priorities, keeping constant sight of the overall objectives
• Generating excitement and enthusiasm among your peers and co-workers
• Estimating and managing budgets, tracking expenses
• Fostering a stimulating work environment within your team and encouraging collaboration across functions throughout the office
• Demonstrating effective, empathetic, and fair-minded team leadership
  

YOU BRING (EXPERIENCE & QUALIFICATIONS)

• 
  Bachelor's degree with 5+ years of experience in a professional services firm, ideally in a supervisory position
• Strong hospitality mindset, with a service orientation and sensitivity in responding to customer needs
• Demonstrated strong interpersonal, communication and facilitation skills
• High degree of flexibility in a fast-paced environment
• High degree of integrity, a positive attitude, and the ability to maintain absolute confidentiality
• Computer proficiency in Windows, Word, Excel, PowerPoint and Outlook and ability to quickly learn new applications and technology tools
• Infrequent travel may be required
• Occasional evening and weekend work may be required

YOU'LL WORK WITH