Office Manager - New York

Job Summary

This is a 100% in office/in person role.

The purpose of the Real Estate & Workspace Services Teams is to deliver a functional, safe, healthy, sustainable, welcoming and inspiring environment to everyone who enters our offices. So that our people can focus on their high-impact work to build and develop the world’s leading experiences platform.

The goal of the Office Manager is to manage the flawless and timely execution of all tasks that relate to this REWS purpose. These tasks range from the safety and security of an office to the maintenance and community building of the local teams.

The role of the Office Manager is instrumental in ensuring that the business can focus on their business tasks while all logistical and physical environment topics are being taken care of. The Office Manager operates at the intersection of hospitality and facility services, and is able to combine the best of both, to fulfill stakeholder and company needs.

Tasks & Responsibilities

The core responsibilities of the Office Manager are to manage the flawless and timely execution of all tasks according to the guidelines, processes and contracts that ensure an efficiently run office. In principle, the Office Manager role is based in the local office to support day to day on-site operations, local business needs and can also be required to support other office locations remotely by traveling to these locations when required.

The core service-responsibilities of the Office Manager are:

• Hospitality services: welcome visitors, coordinate on-site vendor services, reception, physical security
• Support workspace services: remote offices, space planning, support team moves and new hires, office supplies, pantry areas, AV/IT, greenery, office morale
• Hygiene services: cleaning, waste management
• Real Estate services: maintenance and repair, building services, support Real Estate projects
• Crisis Management services: participate in LIRT (local incident response team); prepare and organize the local response team in times of crisis
• Health and Safety - follow the H&S compliance guidelines and procedures and co-ordinate the H&S efforts eg participate as a / represent, Fire Marshal and First Aider groups
• Sustainability: support Booking CSR communications and strategy
• Community services: event planning such as Freaky Fridays, BKX, Town Hall meetings, Q&A etc.
• Cost management: control budgets; contract and vendor/stakeholder management; facilitate Finance process and consolidate vendors where possible
• Support central teams and external stakeholders like suppliers, HR, IT Services and Travel, Finance, Corporate Security, Global communication

This role requires a human/user-centric and a commercial approach and attitude: understanding the needs of the local teams and aligning these with the global guidelines of all stakeholders.
Based on user-feedback the Office Manager improves processes directly or consults with the regional and global teams in case global guidelines will be impacted.
The Office Manager is responsible for the flawless execution of all core responsibilities directly or indirectly through external service providers.

Requirements

• Years of minimum relevant working experience 3-5 years
• Specialized Diploma or Bachelor degree

knowledge / skills

• Understanding of all aspects of Workplace Services and building communities
• Attitude and mindset of taking care of Booking’s employees so that they can focus on and deliver their best work
• Handle complaints and concerns in a sensitive way
• Flexible, open to change and adaptable team player
• Positive ‘can do attitude’ and solution finder
• Excellent attention to detail with strong communication skills, resourcefulness
• Self starter with sense of ownership and accountability - Steward for company initiatives and ambassador of company culture and values

Should you require accommodation to meet the essential functions of this job, please let us know.