Senior Product Manager, Content Strategy (Customer Identity)
Get to know Okta
Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.
At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.
Join our team! We’re building a world where Identity belongs to you.
Okta’s Customer Identity Cloud (CIC), powered by Auth0 technology, is an easy to implement authentication and authorization platform designed by developers for developers. We make access to applications safe, secure, and seamless for the more than 100 million daily logins around the world. Our modern approach to identity enables this Tier 0 global service to deliver convenience, privacy, and security so customers can focus on innovation.
Our commitment to identity inspires and sustains our Diversity, Inclusion, and Belonging strategy as we aim to celebrate and protect the identities of everyone in our network. Click here to learn more about our commitment to building balanced teams.
The Product Management, Developer Experience Team
Our Developer Experience team’s mission is to deliver delightful experiences for our customers. The Developer Experience team is accountable for the end to end developer journey, managing strategy and execution for all product interfaces from docs and quickstarts, developer tools, dashboard, and the developer ecosystem.
The Senior Product Manager Opportunity
This role reports to the product leader for the Developer Experience domain and will be very impactful to delivering developer joy & success. This role will define Content Strategy for Okta’s Customer Identity product line, collaborating closely with our Product Experience, Docs, and Developer Relations teams.
We are seeking a Senior Product Manager - Content Strategy to join our team at Okta’s Customer Identity Cloud (CIC). In this role, you will collaborate closely with our Docs, Developer Relations, and Marketing teams to develop and implement a content strategy that enhances the structure and functionality of our documentation site.
This role will be instrumental in defining and executing the strategy to use content as a method to empower customers and increase product adoption. Your primary focus will be on ensuring an exceptional developer experience for our customers through clear, accessible, and well-organized content. As a Senior Product Manager at Okta, you will play a crucial role in shaping the future of our product documentation, directly impacting how developers interact with and implement our identity solutions.
What you’ll be doing
- Help shape Content & Messaging platform strategy and North Star vision for Docs and Developer focused communication and events
- Translate the messaging strategy into a product roadmap that balances the near-term needs of our developers and prioritizes what is most impactful over the long term for customers and the business
- Influence a cross-functional team across design, engineering, and data science to deliver outstanding product solutions to enable developer success
- Develop and deploy engagement tactics, such as personalization, gamification, nudges and rewards to enhance user interactions
- Develop and execute a comprehensive content strategy for Okta’s CIC Product Unit documentation site
- Define when and how a user experiences content throughout their customer journey
- Collaborate with the Marketing, DevRel, and Docs team to optimize content structure, navigation, and searchability
- Ensure that the content strategy is executed, measured, optimized, and maintained
- Conduct user research to understand developer needs and pain points related to product documentation
- Create and maintain content roadmaps that align with product releases and customer needs
- Work closely with engineering, design, and marketing teams to ensure documentation accuracy and relevance
- Lead initiatives to enhance the overall developer experience through innovative content solutions
- Gather and prioritize feedback from customers, internal teams, and stakeholders to inform documentation improvements
- Ensure documentation meets Okta's high standards for security, compliance, and brand consistency
What you’ll bring to the role
- 5+ years of experience in product management, with a focus on developer-facing content or documentation
- Strong understanding and experience in creating or managing API documentation, developer tools, and technical writing principles
- Excellent written and verbal communication skills, with the ability to explain complex technical concepts clearly and distilling complex technical topics into clear, compelling stories for your audience
- Experience with content management systems and documentation tools
- Familiarity with agile methodologies and project management tools (e.g., Jira, Confluence)
- Basic understanding of web technologies and programming concepts
- Ability to analyze data and derive insights to inform content strategy decisions
- Proficient in using data and qualitative insights to prioritize high-impact areas and measure success
And extra credit if you have experience in any of the following!
- Experience working with identity and access management (IAM) solutions or related technologies
- Knowledge of Okta’s products and services
- Familiarity with markdown, HTML, and other documentation formats
- Experience with developer experience (DX) optimization
- Background in UX writing or information architecture
- Past experience in full stack development
- Proficiency in using analytics tools to measure content performance
- Experience with localization and internationalization of technical content
- Demonstrated ability to lead cross-functional teams and influence stakeholders
#LI - Remote
#LI - DH2
Below is the annual base salary range for candidates located in California, Colorado, New York and Washington. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us.
What you can look forward to as an Full-Time Okta employee!
- Amazing Benefits
- Making Social Impact
- Fostering Diversity, Equity, Inclusion and Belonging at Okta
Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.
Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application or interview process, please use this Form to request an accommodation.
Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/.
By
Okta
Okta is a leading identity and access management company headquartered in San Francisco, California that is committed to allowing people to access applications on any device at any time, while still enforcing strong security policies.
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