Account Manager

As an Account Manager at OLIVER, your key responsibilities include acting as a primary liaison between the client and internal teams, managing project timelines and deliverables, and ensuring alignment on marketing objectives. You will also track project metrics, collaborate on creative solutions, and oversee financial processes related to budgets and billing.

To be a successful candidate for the Account Manager role at OLIVER, you should have at least 3+ years of experience in account or project management in an advertising or marketing agency. Strong experience in managing multi-channel marketing campaigns and familiarity with project management tools like Workfront or Monday are essential.

In the Account Manager role at OLIVER, you will have the opportunity to explore and implement GenAI tools aimed at enhancing workflow efficiencies and driving innovative solutions in campaign execution. This involves staying current with industry trends and using AI-driven solutions to inform strategies and decisions.

The work environment for an Account Manager at OLIVER is hybrid, allowing for flexibility with onsite requirements (2-3 times a week). You’ll be part of a dynamic team that values creativity, collaboration, and innovation while supporting one of the leading brands in homecare.

As an Account Manager at OLIVER, you’ll not only work on impactful marketing campaigns but also have the chance to contribute to an innovative in-house agency model. OLIVER encourages ongoing learning and exploration of new technologies, fostering an environment where creativity and professional growth are prioritized.

Certainly! Discuss specific campaigns you've managed, emphasizing your role in coordinating efforts across digital, print, and social media. Highlight any measurable outcomes and how you collaborated with different teams to ensure success.

I prioritize tasks based on deadlines and project importance. I use tools like Workfront to keep track of timelines and communicate openly with team members to adjust priorities as needed, ensuring that all deadlines are met without sacrificing quality.

Maintaining client relationships involves regular communication, understanding their needs, and being proactive in addressing challenges. I ensure that clients feel heard and valued by providing regular updates and insightful reports on project progress.

I view feedback as a valuable asset for improvement. I actively seek input from clients and internal teams during project phases and use this feedback to inform adjustments to our strategies, ensuring that we meet or exceed expectations.

In one instance, I had a client unhappy with a project direction. I arranged a meeting to clarify misunderstandings and listened to their concerns. This open dialogue led to a revised approach that aligned with their vision, ultimately restoring trust and satisfaction.

I typically use project management tools like Workfront, Monday, or Wrike to track progress, assign tasks, and monitor timelines. These tools help ensure transparency and accountability throughout the project lifecycle.

I subscribe to industry newsletters, attend webinars, and participate in professional networks. This helps me understand emerging trends and technologies, allowing me to apply fresh insights to my projects.

I track budgets meticulously using financial software and maintain clear communication with clients regarding cost implications. I proactively suggest adjustments when needed to stay within budget while meeting project goals.

I collaborate closely with the creative team, provide the necessary context from the client, and ensure that all deliverables align with the client's brand guidelines. Ongoing feedback loops help us stay aligned with the client's vision throughout the project.

I have explored GenAI technologies to streamline project workflows. For instance, I’ve utilized AI tools for data analysis and audience insights, improving our targeting strategies and ensuring the creative outputs resonate more with our desired audience.