Project Manager, Operations

Ollie was born with the mission of improving the lives of pets and pet parents nationwide. We make human-grade pet food, tailored for each dog’s nutritional needs, and deliver directly to our customers’ doors. Through Ollie’s carefully crafted meals and health services for members, dogs can truly live their healthiest, happiest lives.

As a member of our growing team, you’ll take part in a company culture that cares deeply about its work and its team members.

We are looking for an experienced Project Manager to join our team and lead critical projects that enhance and scale our supply chain, fulfillment and warehouse operations. In this role, you will be responsible for the successful delivery of several projects and system upgrades in our owned and operated Fulfillment network, a number of performance focused projects in Logistics and several purchasing and process improvements in our Supply Chain operation.

This role will report to the Chief of Staff and is based remotely in the U.S.- East Coast preferred.

• Lead and manage key projects in Fulfillment, Logistics and Supply Chain including but not limited to WMS, OMS, TMS, and other Enterprise Systems (Netsuite) upgrades from initiation through to completion.
• Develop detailed project plans, including timelines, budgets, resources, risk assessments, and stakeholder communications, to ensure that all projects are delivered on time, within scope, and within budget.
• Act as the primary point of contact between IT, fulfillment, logistics, supply chain and other stakeholders.
• Facilitate communication and documentation between technical teams and non-technical stakeholders to ensure a common understanding of project goals and progress.
• Prepare and deliver regular project updates to senior management and other stakeholders.

• Partner with Operations and IT, to analyze existing warehouse processes and systems to define the detailed (new) WMS, OMS and TMS scopes.
• Participate in the selection of the preferred system solutions, to ensure that they align with all needed business and technical objectives.

• Identify opportunities to enhance fulfillment and logistics operations through technology and process improvements.
• Stay updated on industry trends and advancements in fulfillment and logistics technology.
• Lead post-implementation reviews to assess the success of projects and identify lessons learned.

• You have 4+ years of experience of highly successful project definition and delivery, in fulfillment, logistics and supply chain, ideally in the food or retail industry.
• You have a successful track record of project delivery in ERP, Warehouse Management Systems and/or Transit management systems. Experience with Netsuite is a major plus. 
• You have a Bachelor’s degree in information technology, Computer Science, Business Administration, or a related field. PMP, PRINCE2, or similar project management certification is a bonus.
• You have excellent project management skills, including planning, scheduling, budgeting, and resource allocation.
• You have strong analytical and problem-solving abilities.
• You communicate complex technical information clearly to non-technical stakeholders.
• You are proficient in project management tools (e.g., Microsoft Project, Jira).
• You have strong communication, project leadership and team management skills.
• You are a dog person!

• Competitive salary and a stake in the company
• Sponsored 401k program with employer match up to 4%
• Comprehensive health coverage including medical, dental and vision
• Unlimited vacation policy that you're encouraged to use
• Paid parental leave
• 1-week paw-ternity leave for new dog parents
• Free Ollie subscription
• Inspiring pack members!

What We Value:

Keeping Dogs At The Heart

Our profound love for dogs unites us and drives and inspires every aspect of our business. We wholeheartedly believe dogs make us better in life and at work.

Being Courageous And Kind

We create a safe, inclusive space for everyone to show up as their authentic selves. We check our egos at the door and speak our minds. We embrace diverse backgrounds and perspectives as they bring new and different ideas and ways of working together.

Setting New Standards

We believe in continually raising the bar, never settling for less than our best as a team and individuals. We keep improving from the quality of our products to our customer experience to how we work.

Making Ollie The Best Chapter

We are building an impactful business while making memorable experiences with one another. We celebrate our successes, learn from our failures, and enjoy our collective journey. Our time at Ollie should be a milestone in our careers.

If you'd like to stand out, tell us in your cover letter why you're interested in joining Ollie and how your skills match the responsibilities detailed in this posting.

Ollie embraces diversity and equal opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Ollie is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please include that in your application.