Student Internship - IT Service Desk

As a Student Intern on the IT Service Desk at Olsson, you'll help perform routine service desk assignments, which include user setup, technology assistance, and hardware/software installations. Other tasks involve answering service desk calls, configuring new computers for employees, and maintaining records related to hardware and software. You’ll log communications about diagnosed and resolved issues to ensure smooth operations.

Candidates applying for the Student Internship - IT Service Desk at Olsson should have strong communication skills, be pursuing a bachelor's degree in computer information systems, computer science, or a related field. A basic understanding of Microsoft Windows and Office products is preferred, along with the ability to lift up to 25 pounds occasionally and adhere to IT security policies.

While interning at Olsson’s IT Service Desk, you'll have opportunities to enhance both your technical and soft skills. You'll gain hands-on experience in troubleshooting and problem-solving while working in a collaborative environment, where you'll develop your communication and teamwork abilities as you assist with various IT tasks and learn from experienced mentors.

Yes! The Student Internship - IT Service Desk at Olsson is a paid position. In addition to competitive compensation, interns benefit from paid holidays and volunteer time off, allowing you to not only grow professionally but also contribute to your community.

The work environment for a Student Internship - IT Service Desk at Olsson is collaborative and supportive. You'll be part of a dynamic team that values your contributions and encourages learning and growth. Our focus on community improvement also infuses a sense of purpose into your everyday tasks, making for an inspiring workplace.

The most important skills for a Student Internship - IT Service Desk include strong communication abilities, problem-solving skills, and technical knowledge related to IT systems. When answering, emphasize your adaptability and eagerness to learn, as these traits will resonate well with the interviewers at Olsson.

Highlight any relevant coursework or personal projects where you've used Microsoft Windows and Office products, detailing specific examples of tasks you have completed. Be ready to discuss your comfort level with troubleshooting common issues and how you approach technical challenges.

In a stressful scenario, I prioritize remaining calm and focused. I approach each problem systematically, asking for assistance when necessary, and ensuring clear communication with affected users. Providing solutions with a positive attitude is key in service desk roles, so demonstrate your approach to problem-solving.

I am impressed by Olsson's commitment to improving communities, and I’m excited about the potential to develop my skills in a collaborative environment. This internship at Olsson represents an opportunity to contribute positively while gaining hands-on experience that aligns with my career goals.

Think of a specific example where teamwork was crucial. Detail the problem, your role in the group, and how your contributions helped achieve a successful outcome. This shows your understanding of collaboration, which is essential for the Student Internship - IT Service Desk.

I regularly read tech blogs, participate in online forums, and attend workshops when possible. Discussing my learnings with peers and applying them in practical scenarios, like in a school project or during part-time jobs, helps solidify my knowledge.

Yes, I have learned various troubleshooting techniques through my coursework and personal practice. For example, if a computer won't start, I check for power issues or perform a hard reset. Sharing a few key methods helps illustrate your problem-solving skills.

I would start by asking specific questions to understand the problem better. Then I would check for any background processes, run antivirus software, and ensure there’s enough storage space. This response shows that you can approach problems methodically and effectively.

Good customer service in IT involves being patient, understanding the user’s perspective, and communicating solutions clearly. Aim to reassure users that their concerns are valid and that you’re dedicated to helping them resolve their issues.

I would familiarize myself with the IT security policies and ensure compliance by asking questions when in doubt. Explaining your commitment to maintaining security while assisting users reflects positively as it emphasizes your understanding of its importance in an IT role.