Job details
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Support Specialist, Americas - Fully Remote
Omnipresent is a global employment platform enabling organizations to compliantly hire and manage employees worldwide. They are looking for a Support Specialist to provide excellent frontline support.
Skills
- Strong written communication skills in English
- Empathy
- Task-oriented
- Ability to work independently
Responsibilities
- Providing first-level support to customers via email and chat
- Triaging customer inquiries
- Escalating urgent issues to support leadership
- Documenting customer service interactions
- Adhering to defined SLAs on response timings
Education
- Experience in HR or customer service
Benefits
- Flexible working from anywhere
- Development and training opportunities
- Mental health and wellbeing support
- Home office setup support
To read the complete job description, please click on the ‘Apply’ button
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FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$50,000/yr - $70,000/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
August 2, 2024
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