Onboarding Support Specialist

WHO WE ARE:

American Marketing & Publishing, LLC has provided trusted and effective local advertising solutions to family-owned businesses for 24 years. Today we are one of the fastest growing fully integrated digital advertising companies in the U.S. We’re looking for a talented and hardworking Onboarding Support Specialist, eager to tackle new challenges, in a growing, dynamic and innovative environment.

We’ve been helping family owned businesses advertise intelligently and inexpensively in their communities since 1997. Our mission is to ensure our clients win the call when consumers have a need and begin to search, and we’ve become the trusted, go-to partner to our longstanding advertising clients when it comes to their online visibility and marketing needs.

We help tens of thousands of businesses manage their online business listings, company profiles, imagery, website, social postings, and reviews. We own the CloseBy® Text Marketing Platform and we are the largest Google Street View Trusted agency in North America. In sum, we provide the best people in the community – hard working small business owners – with the best local advertising solutions in the industry.

WHY JOIN US:

· Fun, team based collaborative culture

· Career training and development programs

· Growing team with emerging leadership opportunities

· Work hours of Monday-Friday 8:00 am – 5:00 pm

· Competitive wages with opportunities for supplemental performance bonus pay

· Comprehensive Benefits Package

• Paid Holidays
• Paid Time Off (PTO)
• Volunteer paid time off
• Health Insurance - Blue Cross Blue Shield
• Dental Insurance - Delta Dental
• Vision insurance - VSP
• 401(k)
• Referral Program

· Remote work opportunities available after probationary period

YOUR TYPICAL DAY:

Onboarding Liaison Responsibilities:

• Demonstrate an in-depth understanding of AMP digital products and further customer enthusiasm by re-selling the value of AMP digital advertising solutions.

· OPTIMA™ Onboarding Responsibilities

o Initiate an outreach call to new OPTIMA™ customers on day 3 of their new program purchase to welcome them to AMP and set proper expectations around program deliverables and the timing of those deliverables.

o Provide information and make changes regarding the customer’s Data Proof and Recommendation Cards.

o Provide information regarding leads and digital review links.

o Initiate a call to new OPTIMA™ customers on day 20 of their program to acquire any feedback about their experience and fulfill any Testimonial Page customizations.

o Adjust colors, drop down options, adding documents and photos, organizing and renaming the navigation tabs featured on the testimonial page.

o Review imagery with the customer ensuring focus on obtaining unique and authentic images of a customer’s business and make any requested updates to the customer’s testimonial page.

o Act as a liaison for the customer and our verification team if communication is still needed to be able to finish verifying their purchased sites.

o Assist with providing additional communication if the customer’s program is not fulfilled by day 60 since original purchase.

• GSV Onboarding Responsibilities Initiate notification calls to GSV customers advising them that their tour is live

Provide answers to any questions.

• Other Responsibilities Provide Onboarding support on any other AMP digital product lines launched in the future.

Capture positive customer feedback through a structured review process.
Initiate courtesy calls to customers in regard to ad proofs, proof authorizations and other matters.

• All other assigned duties.

Core Competencies and/or Experience:

• Positive, enthusiastic and service-oriented approach to customer interactions required.
• Ability to handle a high volume of telephone calls and emails in a fast-paced, ever-evolving environment.
• Strong conflict resolution and objection handling skills.
• Computer skills required.
• Willingness to work both independently and in a team environment.

Educational Requirements:

Four-year college degree preferred, but not required.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person