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Support Analyst
OneTrust is seeking a Support Analyst to provide ongoing product support and troubleshooting for complex customer issues. The ideal candidate should be outgoing and excellent in communication, equipped with advanced troubleshooting skills.
Skills
- Troubleshooting skills
- Analytical problem-solving
- Understanding of web development
- Verbal and written communication
- Complex software troubleshooting
Responsibilities
- Take support cases from the Level 2 or 3 support queue and resolve issues.
- Manage a varied workload of customer support cases.
- Collaborate with product teams to troubleshoot issues.
- Maintain knowledge of the OneTrust platform.
- Contribute to process improvements and knowledge articles.
Education
- Degree or higher education qualification or 1-5 years' experience in similar role
Benefits
- Comprehensive healthcare coverage
- Flexible PTO
- Equity stock options
- Annual performance bonus opportunities
- Paid parental leave
To read the complete job description, please click on the ‘Apply’ button
OneTrust Glassdoor Company Review
Kabir Barday
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CEO of OneTrust
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OneTrust
At OneTrust, we exist to unlock every company's potential to thrive by doing what's good for people and the planet.
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Full-time, hybrid
DATE POSTED
August 1, 2024
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