Job details

Online Student Liaison - job 2 of 3

If you're looking for the chance to learn, grow, and make a contribution to the community, look at employment opportunities with Full Sail University. You'll find your choice of career opportunities, great benefits, an environment that welcomes and values creativity, and a work experience that is both challenging and rewarding!

The Online Student Liaison assists in securing and retaining qualified applicants while operating as the lead point of contact for incoming and active students. Support includes proactive and responsive student engagement while acting as a customer service professional, mentor, and motivational figure throughout a student’s online educational journey

Essential Duties and Responsibilities:

Represent Full Sail University as a brand ambassador by embracing our unique educational model, while maintaining the highest level of integrity, professionalism and customer service
Accurately and completely explain educational programs, expected outcomes, student services and financial considerations to students, parents, and families
Foster student growth through coordination with proper organizational staff members to provide timely and accurate answers
Prioritize workflow / workload to maximize results and surpass individual, team, department, and organizational goals and expectations
Any other special projects delegated by leadership

Other Responsibilities:

Maintain compliance with State and Federal accreditation and institutional policies
Commit to 1-2 weekday nights per week (until 8pm) and 1 weekend shift per month with a minimum 40 hour/week schedule

Supervisory Responsibilities: No

Competencies:

Effective communication skills, both verbal and written
Ability to deliver outstanding customer service by telephone, e-mail, and other methods
Ability to follow processes, work effectively on a team, and maintain a positive attitude
Creative problem-solver with attention to detail
Proven ability to meet and exceed quotas, self-motivated, and has a confident, tactful, and professional attitude with a competitive spirit
Superb written and communication skills, strong planning and presentation ability, analytical, organizational, and time management skills
Candidates must possess exceptional follow up, call return etiquette, email responsiveness, and social media awareness
Ability to answer complicated student questions accurately and in detail

Education and/or Experience:

Minimum of one year admissions/enrollment experience, 2+ years preferred
Bachelor’s Degree or equivalent experience

Certificates, Licenses, Registrations:

Computer Skills:

Proficiency using software programs such as MS Word, PowerPoint, Excel, and Outlook

Environmental Factors/Physical Demands:

Work is performed in an office environment and may include sitting for extended periods of time. While performing the duties of this job, the employee is regularly required to have the ability to maintain active customer and employee communication; access, input and retrieve information from the computer system; enter alpha-numeric data into a computerized system often while listening on the telephone. May be subject to bending, reaching, kneeling, stooping and lifting up to thirty (30) pounds. Employee must be able to work a flexible schedule including night and weekend coverage as needed.

Full Sail is an Equal Opportunity Employer.