Part-Time Customer Relations Associate (Austin, TX)

As a Part-Time Customer Relations Associate at OnMed, you will be responsible for welcoming visitors, answering inquiries, providing excellent customer service, and maintaining a clean environment. Your role also includes assisting with event promotions and managing on-site coordination during events, making you a key part of ensuring a great experience for our clients.

To apply for the Part-Time Customer Relations Associate position at OnMed, you should possess strong organizational skills, excellent communication abilities, and attention to detail. While experience in event planning or hospitality is a plus, it’s more important that you have the drive to provide exceptional customer service and work effectively both independently and in a team.

As a Part-Time Customer Relations Associate at OnMed, you will work a consistent part-time schedule of at least 10 to 20 hours per week during weekdays, specifically between 9:00 am and 5:00 pm. The exact schedule will be finalized during the interview process to accommodate both your availability and the needs of the company.

The salary for the Part-Time Customer Relations Associate position at OnMed ranges from $13.00 to $15.00 per hour, based on the candidate's experience. This competitive pay reflects our commitment to recognizing the skills and contributions of our team members.

Yes, the Part-Time Customer Relations Associate position at OnMed is a temporary role, designed to last for approximately 10 weeks. This role is ideal for those seeking part-time work while making a significant impact in supporting healthcare access.

When responding to a difficult customer, it’s important to remain calm and professional. Start by listening intently to their concerns, empathizing with their situation, and ensuring they feel heard. From there, provide a solution or alternative that addresses their needs, demonstrating your commitment to excellent customer service.

In previous roles, I’ve successfully managed multiple tasks by prioritizing based on urgency and importance. For example, during an event, I coordinated logistics while assisting guests. I kept a checklist to ensure all tasks were completed in a timely manner, which allowed me to maintain a smooth operation and provide excellent service.

Providing excellent customer service means meeting the needs of customers in a friendly and efficient manner, going above and beyond to ensure they feel valued and satisfied. It involves understanding their concerns and providing timely, accurate information while maintaining a positive attitude throughout the interaction.

I am excited about the opportunity to work as a Part-Time Customer Relations Associate at OnMed because of the company’s mission to improve healthcare access. I’m passionate about making a difference in people’s lives, and this role will allow me to do just that while leveraging my customer service skills.

Effective communication involves being clear and concise while also being approachable. I make it a point to maintain eye contact, actively listen, and ask clarifying questions when needed. Additionally, I strive to adapt my communication style based on individual needs to ensure the information resonates with them.

I bring strong organizational skills, excellent interpersonal abilities, and a keen attention to detail to the Part-Time Customer Relations Associate role. My background in customer service equips me to handle inquiries and assist visitors effectively while maintaining a welcoming environment.

I prioritize tasks by assessing the urgency and impact of each responsibility. I create a to-do list, marking high-priority tasks that need immediate attention while scheduling time for those that can be addressed later. This approach helps me manage my time efficiently and maintain productivity.

To assist in promoting an event at OnMed, I would leverage social media, print materials, and word-of-mouth to spread the word. Additionally, I would engage with visitors and patients to encourage their participation while ensuring all promotional materials accurately reflect our mission and values.

I appreciate feedback and complaints as opportunities for improvement. I would listen carefully, acknowledge the concern, and thank them for bringing it to my attention. Then, I’d work to resolve the issue promptly and follow up to ensure customer satisfaction.

I am passionate about the healthcare industry because it directly impacts people's lives. The opportunity to work at OnMed, a company dedicated to making quality healthcare accessible to everyone, resonates with my values. I want to contribute to improving patient experiences and promoting health equity.