34806423875 - Customer & Partner Support Representative

As a Customer & Partner Support Representative, your main responsibilities will include providing exceptional support to customers and experience providers through various communication channels. You'll assist with onboarding new partners, troubleshoot issues they face, handle customer inquiries, complaints, and requests for refunds or exchanges. Your role involves collaborating with internal teams to ensure efficient resolution of support tickets, all while maintaining a positive customer experience.

Preferred qualifications for the Customer & Partner Support Representative role include having strong written and verbal communication skills. Fluency in Danish or other European languages is advantageous, although not mandatory. While at least 2 years of prior experience in customer support or partner management is considered a plus, it is not a strict requirement. The ability to multitask and efficiently handle a high volume of inquiries is essential.

While at least 2 years of prior experience in customer support or partner management is preferred, it is not explicitly required for the Customer & Partner Support Representative position. If you possess excellent communication skills and a passion for helping others, you are encouraged to apply even if you don't meet the experience requirement.

The Customer & Partner Support Representative position offers a full-time schedule with working hours from Monday to Friday, operating in the CET timezone. This flexibility enables you to balance your professional responsibilities while enjoying the perks of remote work.

As a Customer & Partner Support Representative, you will be part of a company that has been CO₂ neutral since 2016. By engaging with customers and partners about sustainable practices and promoting eco-friendly experiences, you contribute to the company's overall commitment to sustainability while helping guide consumers towards responsible choices.

When answering this question, share a specific example that demonstrates your problem-solving skills and empathy. Focus on the approach you took to understand the customer's concerns, the steps you implemented to find a resolution, and the outcome that led to customer satisfaction.

To answer this question, highlight your organizational skills and ability to prioritize tasks. Explain how you use tools or methods to keep track of inquiries and ensure timely responses while maintaining high-quality service.

Discuss the importance of empathy and understanding in customer service. Mention specific techniques like active listening, acknowledging customer emotions, and using positive language to convey helpfulness and support.

Describe your approach to remaining calm under pressure. Share techniques such as taking deep breaths, maintaining a solution-focused mindset, and seeking help when necessary to ensure that both parties feel supported and valued.

In your response, provide an example of a successful onboarding experience. Emphasize the importance of clear communication, guidance throughout the process, and ensuring that all parties have the necessary resources to succeed.

Indicate your commitment to continuous learning by discussing your strategies for familiarizing yourself with the company’s offerings. Mention resources such as internal materials, training sessions, and direct interactions with colleagues.

Emphasize the importance of communication, trust, and responsiveness in building strong relationships. Share your view that successful relationships stem from consistently delivering on promises and addressing concerns proactively.

Share a specific instance where you addressed a customer’s complaint and successfully resolved it. Highlight your approach in listening to their concerns, the solution you implemented, and how it led to a happy outcome.

In your response, express your passion for customer service and helping others. Discuss how the company's values align with your own and your excitement about working in a dynamic and rewarding environment.

Describe your problem-solving approach: reassure the customer that you will find the answer, use available resources to research their question, and follow up with them as soon as possible. Emphasize the importance of transparency in communication.