Business Development Administrator

Description

The Business Development Administrator manages administrative tasks, ensuring seamless communication with clients, maintaining accurate records to promote Onsite Safety services, and achieving revenue goals. This role is pivotal in coordinating the sales process, enhancing operational efficiency, and contributing to overall customer satisfaction and revenue generation. Business Development Administrator demonstrates Onsite Safety’s mission, vision, and core values at every level of work performance.

Requirements

Administrative Support:

• Prepare and process sales quotes, contracts, and purchase orders.
• Maintain and update customer records in CRM software.
• Work alongside internal team members, coordinating sales process duties.
• Manage correspondence between the sales team and clients.

Sales Coordination:

• Receive, respond to, and resolve all issues as they relate to open revenue items regarding scheduling, equipment, scope of work, and contract terms.
• Reviews lost revenue reports to identify ways to limit and reduce losses.
• Review customer contracts to identify pricing issues and ensure all new communities are set up to fulfill work orders.
• Resolve open PO issues.
• Generate and qualify new leads and sales opportunities through methods such as cold calling, networking and referrals.
• Coordinate with other departments (e.g., logistics, finance) to ensure smooth order fulfillment.

Reporting and Analytics:

• Monitor sales performance metrics and provide insights to the team.
• Assist in preparing presentations for sales meetings.
• Customer Relationship Management:
• Respond to client inquiries promptly and professionally.
• Assist with meeting sales revenue goals 
• Assist in resolving customer complaints or issues.
• Support BDMs in maintaining strong client relationships.

Process Improvement:

• Identify inefficiencies in sales processes and suggest improvements.
• Ensure compliance with company policies and industry regulations.
• Keep updated with product knowledge to assist sales efforts.

Work Environment and Time Requirements

• The Business Development Administrator works a regular workweek in an office environment.

Minimum Qualifications 

• HS Diploma or equivalent
• 1+ years of sales experience.
• Must have demonstrated cold calling experience.
• Ability to communicate orally with customers, vendors, management, and other co-workers.

Preferred Qualifications

• Experience in the safety products industry or related work is beneficial.
• Knowledge of construction safety products.

Key Result Areas (KRAs)

• Sales Development
• Customer Service
• Sales Orders / Management 

Key Performance Indicators (KPIs)

• Sales Revenue
• Customer Satisfaction
• Average Conversion Time 
• Reportable Health & Safety Incidents