Product Operations Manager, ChatGPT
About the Team
OpenAI's Applied AI org is the product development arm of the company, bringing the power of advanced AI models to the world via APIs and user-interfaces (ChatGPT, DALL-E). The Product Ops team is responsible for streamlining and automating org operations and information channels (across Applied and with adjacent functions) to set strong foundations for collaboration at scale, and providing operational expertise and leverage for product teams bringing solutions to market.
About the Role
This Product Operations Manager role is for a senior IC. Our ideal candidate has deep experience in Product Operations at one or more scaling tech companies, working very closely with Product/Engineering and XFN partners, on both central systems (e.g. launch calendar / launch readiness) and bringing specific products to market by running betas and launch activities.
This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.
In this role, you will:
Program manage key betas, launches, launch events, and other strategic cross-functional initiatives.
Leverage SQL and data visualization tools to monitor product metrics, understand customer feedback trends, and support product optimization.
Establish and lead ongoing programs and systems that provide leverage for all of Applied and sub-groups of Applied (examples: Feedback loop programs to synthesize the top needs of customers from a range of input channels, running ongoing execution sync meetings).
Partner with product leaders to manage org cadence programs like planning, goal setting, and mid-cycle check in processes.
Foster strong partnerships across Product, Engineering, GTM, and Support to align goals, streamline communication, and support business priorities.
Assist in building the Product Operations function at OpenAI .
You might thrive in this role if you:
Are a great operator who can create organization in chaos and help cross-functional teams execute.
Can build systems/tools (via code / no-code / AI) to facilitate internal processes with a great user experience for those who need to use them.
Are fantastic at building cross-functional relationships and having empathy for the many roles involved in bringing products to market and supporting them.
Are able to move fast to get initial versions of solutions up, and then iterate them to improve the experience and scalability.
Are a great communicator across written, presentation, and visual forms. You are highly influential with people who don’t report to you.
Are engaged and curious about the rapidly evolving AI landscape.
Can build a fun, inclusive, driven team culture.
Are able to understand our products and models to determine appropriate solutions to user problems.
Specific technologies / skills that will help you in this role
Programming Languages: Python, SQL, JavaScript (for automation scripts).
No-Code/Low-Code Platforms: e.g. Airtable, Zapier, Retool.
Data Analysis & Visualization Tools: Experience with data languages/tools like SQL, Google Sheets automations, Databricks.
Experience with OpenAI LLM APIs (text generation, structured outputs, function calling).
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or any other legally protected status.
OpenAI Affirmative Action and Equal Employment Opportunity Policy Statement
For US Based Candidates: Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.
OpenAI Global Applicant Privacy Policy
At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
As a Product Operations Manager at OpenAI, based in the vibrant city of San Francisco, you'll be at the forefront of the future of technology and AI. This role is perfect for an experienced professional who thrives in dynamic environments and has a knack for operational excellence. You will lead program management for key betas and launches, working closely with cross-functional teams to ensure that product initiatives run smoothly from conception to market. If you love diving into data, you'll leverage SQL and data visualization tools to analyze product metrics and assess customer feedback trends, driving continuous product optimization. You’ll be establishing systems that lend clarity and drive collaboration among teams, and your ability to foster strong relationships across Product, Engineering, GTM, and Support will be crucial to align our goals and streamline communication. Your background in product operations will help you build effective workflows and processes that enhance team synergy and fuel innovation. As you get to know our products and the rapidly evolving AI landscape, your creativity will shine through in finding solutions to user problems. Join OpenAI's mission to push the boundaries of AI capabilities while cultivating an inclusive, curious, and driven team culture. Together, we'll make sure that the power of AI benefits everyone!
As a Support Operations Manager at OpenAI, you will redefine customer support by integrating cutting-edge automation and strategic leadership.
As a Prototyping Lab Technician at OpenAI, you will leverage your skills in hardware prototyping to advance robotics technology in a dynamic setting.
As a Senior Manager of Product Management, you'll lead complex technology projects and drive Agile methodologies for enhanced performance in a collaborative environment.
Join Enpal as a Senior Product Manager to lead customer communication solutions and drive innovation in renewable energy.
We are seeking a Product Manager passionate about leveraging technology to revolutionize the logistics process in the automotive sector at AUTO1 Group.
Ellevation Education is looking for a Senior Product Manager to drive product strategy and outcomes for a professional learning platform dedicated to Education.
Lead the strategy and innovation for Palo Alto Networks’ cutting-edge cybersecurity product, Prisma Access Browser, as a Principal Product Manager.
Join Tyson Foods as a Product Management Intern, aiding the team in exciting projects that shape the future of food services and retail.
Take on a leadership role as Head of Product Management at mylo, a fintech platform dedicated to improving financial accessibility.
Become a key player at ING Wholesale Banking by managing e-com payments implementations that drive corporate growth and client satisfaction.
OpenAI is a US based, private research laboratory that aims to develop and direct AI. It is one of the leading Artifical Intellgence organizations and has developed several large AI language models including ChatGPT.
854 jobs
Subscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
Sign up for our weekly
newsletter of fresh jobs
