Software Engineer, GTM Innovation (Backend)

About the Team

The GTM (Go-To-Market) Innovation team is an internal powerhouse revolutionizing how we engage customers through groundbreaking applications of our technology. As an incubator, we amplify the impact of Sales, Technical Success, Enablement, and Revenue Operations by deploying our technology at scale. This team applies advanced capabilities to real-world interactions — reshaping conversations with customers, learning from every exchange, and finding novel ways to show the value of our technology.

About the Role

As a product engineer on the GTM Innovation team, you’ll help OpenAI meet the world at scale. You’ll partner closely with go-to-market teams to understand their workflows, identify leverage points, and ship novel solutions using OpenAI’s API platform. You’ll move quickly from prototype to production, and your work will directly shape how customers experience our technology in the field. This role is ideal for engineers who want to be close to users, own end-to-end outcomes, and help define entirely new categories of enterprise software.

This role is based in NYC. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role, you will:

• Build high-impact applications and tools that accelerate OpenAI’s go-to-market efforts

• Work across the full product lifecycle for GTM: prototype, iterate, ship, and maintain

• Embed with Sales, Technical Success, and Revenue Operations to identify user needs and build for them

• Apply OpenAI’s models in novel ways to solve real-world customer and internal workflow problems

• Translate learnings into feedback for Applied and Research teams to inform product development

You’ll thrive in this role if you:

• Have 4+ years of experience as a software/ML/product engineer working on user-facing systems

• Former founder, or early engineer at a startup who built a product from scratch is a plus

• Have deep experience building and scaling backend systems, including designing robust APIs, working with streaming and asynchronous architectures, and applying best practices in observability, testing, and performance monitoring; are comfortable with database design and technologies across both SQL and NoSQL systems

• Have built or prototyped LLM-powered workflows using the OpenAI API (or similar)

• Take initiative, move quickly, and operate with a strong sense of ownership

• Enjoy working closely with end users and shaping 0→1 products

• Are collaborative, curious, and motivated to make an outsized impact at the frontier of AI

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

OpenAI Global Applicant Privacy Policy

At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.