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Transportation Operations Coordinator - job 1 of 2

About the Team

The Real Estate and Workplace Services team at OpenAI is pivotal in crafting and maintaining the physical environments that fuel our innovation and growth. This team ensures our facilities align with our dynamic business objectives. We manage daily operations, optimize workspace designs, and manage leasing and planning for our real estate portfolio. With a strong focus on sustainability and efficiency, the team works closely with internal stakeholders and external partners to create spaces that not only reflect our brand's identity and culture but also enhance employee productivity and well-being. Joining this team means being at the heart of shaping the environments that inspire our technological advancements and support our mission.

About the Role

As OpenAI continues to grow, we are seeking a Transportation Operations Coordinator to support the day-to-day operations of our transportation services. This role will be responsible for coordinating daily transportation logistics, resolving operational issues, and ensuring smooth service delivery across shuttles, ride-hail services, and parking facilities. The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced environment where efficiency and responsiveness are key.
This role is based in San Francisco, CA, and requires in-office presence 5 days a week to provide real-time operational support.

In this role, you will:

  • Support the daily operations of OpenAI’s transportation services, including shuttles, ride-hail programs, and parking facilities.

  • Monitor and respond to transportation-related inquiries from employees, vendors, and internal teams.

  • Act as a liaison between OpenAI, transportation vendors, and landlords to ensure services are running smoothly.

  • Conduct site checks and inspect transportation services to ensure safety, cleanliness, and efficiency.

  • Identify and report operational issues, escalating concerns as needed for resolution.

  • Assist in coordinating service schedules, vendor communications, and parking logistics.

  • Maintain accurate transportation data and records, tracking usage and reporting basic insights to the team.

  • Support company events and special logistics needs, collaborating with teams such as Corporate Security and Facilities.

  • Assist in employee communication efforts, ensuring that transportation updates and best practices are clearly conveyed.

  • Provide feedback on vendor performance, supporting contract compliance and service improvements.

You might thrive in this role if you:

  • Have 2+ years of experience in transportation operations, logistics, facilities, or related support roles.

  • Are organized, detail-oriented, and proactive in managing day-to-day operations.

  • Excel at problem-solving, able to troubleshoot minor issues independently while escalating larger concerns appropriately.

  • Possess strong communication skills, working effectively with employees, vendors, and landlords.

  • Have experience using basic data tools (Google Sheets, Excel, or transportation management software) to track service performance.

  • Are comfortable in a fast-paced environment, adaptable to changing priorities, and ready to handle logistical challenges.

  • Take ownership of tasks and work with a service-oriented mindset, ensuring employees have a smooth and reliable commuting experience.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or any other legally protected status. 

OpenAI Affirmative Action and Equal Employment Opportunity Policy Statement

For US Based Candidates: Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

OpenAI Global Applicant Privacy Policy

At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

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Average salary estimate

$70000 / YEARLY (est.)
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$60000K
$80000K

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What You Should Know About Transportation Operations Coordinator, OpenAI

Are you ready to make an impact with OpenAI as our Transportation Operations Coordinator? Nestled in the vibrant city of San Francisco, you'll be part of the Real Estate and Workplace Services team, where innovation meets functionality. Your days will be filled with coordinating the daily operations of our transportation services, from shuttles to ride-hail programs and parking facilities. We're looking for someone who is not just highly organized and detail-oriented, but who also thrives in a fast-paced environment where efficiency is key. You'll monitor transportation-related inquiries from employees and vendors, ensuring smooth and seamless service delivery. This role emphasizes teamwork, as you'll be the frontline liaison between OpenAI, transportation vendors, and landlords. Inspecting transportation services for safety and cleanliness will be part of your routine. You'll also get to share your insights by maintaining accurate records of usage and monitoring vendor performance. If you have 2+ years of experience in transportation operations or logistics and a knack for problem-solving, this could be the perfect spot for you. Your communication skills will shine as you coordinate with various teams and support company events. Join OpenAI and help create an environment that not only drives productivity but also supports a culture of innovation and sustainability!

Frequently Asked Questions (FAQs) for Transportation Operations Coordinator Role at OpenAI
What are the responsibilities of a Transportation Operations Coordinator at OpenAI?

As a Transportation Operations Coordinator at OpenAI, your primary responsibilities will include coordinating daily transportation logistics, monitoring transportation inquiries, acting as a liaison among stakeholders, conducting site checks, and maintaining transportation data. You'll also manage vendor communications and help ensure the seamless operation of services, contributing to a reliable and efficient commuting experience for employees.

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What qualifications are needed for the Transportation Operations Coordinator position at OpenAI?

To qualify for the Transportation Operations Coordinator role at OpenAI, candidates should ideally have at least 2 years of experience in transportation operations, logistics, or a related support role. Strong organizational skills, a proactive nature, and excellent communication abilities are also essential. Familiarity with data tools like Google Sheets or Excel is beneficial for tracking performance metrics effectively.

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How does OpenAI ensure a smooth transportation experience for employees?

OpenAI emphasizes a smooth transportation experience by having dedicated professionals like the Transportation Operations Coordinator to oversee daily operations. This role involves monitoring services closely, collaborating with vendors, and ensuring that employees receive timely updates regarding transportation options. By maintaining open communication and being responsive to concerns, OpenAI is committed to enhancing the commuting experience.

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Is the Transportation Operations Coordinator role at OpenAI suitable for someone who enjoys problem-solving?

Absolutely! The Transportation Operations Coordinator position at OpenAI is perfect for individuals who enjoy problem-solving. The role involves troubleshooting minor operational issues and proactively addressing transportation-related inquiries. Your ability to handle challenges and escalate larger concerns will be critical in ensuring that services run efficiently.

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What is the work environment like for the Transportation Operations Coordinator at OpenAI?

The work environment for the Transportation Operations Coordinator at OpenAI is fast-paced and collaborative. You'll be working closely with various teams and external partners, making it essential to adapt to changing priorities. The supportive atmosphere fosters teamwork and innovation, aligning with OpenAI's mission to enhance productivity and well-being in the workplace.

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Common Interview Questions for Transportation Operations Coordinator
What experience do you have in transportation operations?

When asked about your experience in transportation operations, emphasize your previous roles that involved coordinating logistics, managing vendor relationships, and handling inquiries. Share specific examples where you improved efficiency or addressed challenges effectively, showcasing your problem-solving abilities.

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How do you prioritize tasks in a fast-paced environment?

In a fast-paced environment, it's crucial to prioritize tasks based on urgency and impact. Describe your approach to creating a task list, using tools to keep track, and communicating with team members to stay aligned. Highlight how this methodology has served you well in previous positions, especially in transportation coordination.

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Can you describe a time when you resolved a logistical issue?

Share a specific instance where you encountered a logistical challenge, detailing the steps you took to resolve it. Make sure to highlight your analytical and organizational skills, your ability to remain calm under pressure, and any collaboration with stakeholders to find a solution.

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What strategies do you use to maintain communication with team members and vendors?

Effective communication is key in transportation operations. Discuss your regular check-ins, updates via email or calls, and any tools you utilize to ensure everyone is on the same page. Emphasize how proactive communication has helped you manage operations smoothly.

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How do you handle feedback from employees regarding transportation services?

When receiving feedback from employees about transportation services, I actively listen to their concerns and suggestions. Acknowledge their input and explain how you will address the issues raised. Share an example of how implementing feedback improved the service or addressed an employee concern in your past roles.

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What tools or software are you familiar with for transportation management?

Discuss the tools you've used in previous roles, such as transportation management software or spreadsheet applications. Explain how you leveraged these tools for tracking data, managing vendor performance, or optimizing service delivery. If you've used specific software relevant to OpenAI, mention that to strengthen your response.

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Describe how you would conduct a site check for transportation services.

When conducting a site check for transportation services, I typically assess safety protocols, cleanliness, and overall operational efficiency. I would create a checklist for key aspects to review during the inspection and ensure that any issues identified are documented and reported for resolution.

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What is your approach to managing transportation budgets and vendor contracts?

I believe in a proactive approach to managing transportation budgets and vendor contracts, which includes regular reviews of expenditures and vendor performance. I would communicate with vendors to ensure compliance with contract terms while seeking opportunities for cost savings that don’t compromise service quality.

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How do you ensure that transportation updates are effectively communicated to employees?

I focus on clear and concise communication when relaying transportation updates to employees. This involves using various channels such as email, intranets, and team meetings to disseminate information promptly and ensure that everyone is informed of changes or new initiatives.

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Why do you want to work as a Transportation Operations Coordinator at OpenAI?

When asked why you want to work at OpenAI, express your enthusiasm for the organization's mission and how the role aligns with your skills and interests. Share your passion for problem-solving within transportation operations and how you believe your contributions can enhance employee experiences in a cutting-edge technology environment.

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OpenAI is a US based, private research laboratory that aims to develop and direct AI. It is one of the leading Artifical Intellgence organizations and has developed several large AI language models including ChatGPT.

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EMPLOYMENT TYPE
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DATE POSTED
March 2, 2025

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