OpenGov is the leader in AI-enabled software for cities, counties, state agencies, and special districts. With a mission to power more effective and accountable government, OpenGov serves 2,000 communities across the United States. OpenGov is built exclusively for the unique asset management, permitting and licensing, procurement and contract management, tax and revenue, budgeting and planning, and financial management needs of the public sector. The OpenGov platform empowers organizations to operate more efficiently, adapt to change, and strengthen public trust.

Learn more or request a demo at opengov.com

Job Summary:

As a Project Manager II within our Professional Services team, you will play a pivotal role in supporting and coordinating software implementation projects from initiation to successful delivery. You will work closely with clients, cross-functional teams, and project sponsors to ensure projects are executed on time, within scope (quality deliverables and customer experience), and within budget. This position offers the opportunity to gain hands-on project management experience in a dynamic environment, with an emphasis on communication, task coordination, budget ownership, and problem-solving.

Responsibilities:

• Set scope, timeline, and deliverables to ensure a successful deployment for multiple customers

• Ability to organize a portfolio of multiple projects for tracking and delivery

• Act as the primary point of contact for clients on day-to-day project matters, ensuring clear and consistent communication

• Track project timelines, milestones, and deliverables to ensure projects stay on schedule

• Coordinate cross-functional teams, including technical, product, implementation, and customer success teams, to align project efforts.

• Assist in resolving project issues and escalating any risks to senior management or clients when necessary

• Participate in the sales process as needed

• Support Statement of Work creation on an as-needed basis

• Occasionally travel to customer sites to conduct training and solidify customer relationships

• Assist in enhancing our methodology of project delivery of our growing set of solutions

Requirements and Preferred Experience:

• Bachelor’s degree in business, computer science, or a related field (preferred), or equivalent experience.

• Minimum of 2 years of project management or related experience in a SaaS environment

• Strong organizational and communication skills, both verbal and written.

• Ability to manage multiple tasks, prioritize, and work under tight deadlines.

• Familiarity with software implementation processes and lifecycle management.

• Problem-solving skills with attention to detail.

• Technical aptitude and proficiency with Professional Services and CRM tools

• Strong aptitude of technology tools and solutions

• Strong initiative, innovative thinking skills, and ability to analyze details and translate into the “big picture” view

• Ability to adapt to a rapidly changing product and respond strategically to customer needs

• Experience in software implementation, IT project management, or related roles.

• PMP or CAPM certification, or willingness to obtain within 12 months.

• Knowledge of Lean Six Sigma or other process improvement methodologies.

• Experience working in a client-facing role.

• Proficiency with project management tools (e.g. Rocketlane, Jira).

• Experience with government budgeting concepts and practices and/or finance/budgeting solutions

Why OpenGov?

A Mission That Matters.

At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust.  Some people say this is boring.  We think it’s the core of our democracy.

Opportunity to Innovate

The next great wave of innovation is unfolding with AI, and it will impact everything—from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We’ve touched 2,000 communities so far, and we’re just getting started.

A Team of Passionate, Driven People

This isn’t your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune.

A Place to Make Your Mark

We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.

Benefits That Work for You

Enjoy an award-winning workplace with the benefits to match, including:

• Comprehensive healthcare options for individuals and families.

• Flexible vacation policy and paid company holidays

• 401(k) with company match

• Paid parental leave, wellness stipends, and HSA contributions

• Professional development and growth opportunities

• A collaborative office environment with weekly catered lunches