Trust & Safety Associate

When hiring, we look for candidates who can thrive in our culture of trust, feedback, and rapid growth. We believe that diversity and inclusivity are essential to our success, and we provide equal employment opportunities regardless of background or identity. Our opportunities support remote, hybrid, or onsite work at our offices in New York City, San Francisco, or Silicon Valley, and we're dedicated to creating an environment where all employees can do their best work and contribute to the growth of our platform.

About the role: 

At OpenSea we work hard to earn our users’ trust every day. We’re looking for thoughtful and resilient OpenSeatizens with quick decision-making skills to help us make OpenSea feel safe and welcoming. If you have experience in content moderation, fraud, or other areas of Trust & Safety, we want to hear from you! This team will be on the front lines working with our users every day and will partner with our Product team to improve the user experience.

Responsibilities:

• Conduct objective, fair, thorough, evidence based, unbiased, and timely investigations into reports of harmful content, theft, fraud, and other policy violations

• Review escalated content or issues, assess for policy compliance quickly and effectively, and collaborate with cross-functional teams on resolution

• Support BPO partners with escalation reviews, quality audits and feedback, and workflow optimization

• Support product and engineering teams on development of automated detection and enforcement systems

• Contribute ideas to improve workflows, tooling, and documentation

• Maintain and promote a vibrant community culture

Desired Experience:

If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.

• Experience with content moderation, content policy, or quality review

• Familiarity  and passion for web3 (crypto, blockchain, NFTs)

• Comfort with semi-technical tasks like using an admin panel and running scripts from the command line or willingness to learn how to do them

• Phenomenal decision-making skills and eye for detail

• Highly flexible and adaptable to meet the evolving needs of a high-growth, fast paced organization

• Strong work ethic, hustle, communication, writing ability, and business development sensibility

• Deep curiosity, relentless resourcefulness, and a growth mindset

• Strong critical and contextual thinking skills with a bias towards thoughtful action in ambiguous situations

• Willingness to learn complex policies quickly with curiosity and openness

• Availability to work weekend days, holidays, and on-call/after-hours coverage on a rotational basis

Nice-to-Have Skills:

• Blockchain analytical skills

• Experience in the NFT community

If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.

The base salary for this full-time position, which spans across several internal levels depending on qualifications, ranges between $65,000 - $85,000 plus benefits & equity.