Operations Analyst

Good verbal/ written communication skills : Should be able to take client calls based of US and should be able to promptly respond to their queries over email or send notifications as and when required.
Good Analytical Skills - Should be able analyse technical issues in production environment, then document those findings.
Understanding of Financial Instruments and Trade Operations and Support experience would be preferred
Good understanding of Database (preferably MS-SQL) and/or working with financial data and reporting
1-3 years of relevant work experience in performing IT operations process and managing client communications
Analyze and troubleshoot process problems so as to make continuous and permanent improvements
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Develop and implement process improvement strategies.
Ready to work in shifts

Qualifications - MBA, MCA, BE/ BTech, Master in Economics/ Maths