Operations Associate (Remote, US)

Remote, United States

Openly is rebuilding insurance from the ground up. We are re-envisioning and enhancing every aspect of the customer experience. Doing this requires a rapidly growing team of exceptional, curious, empathetic people with a wide range of skill sets, spanning technology, data science, product, marketing, sales, service, claims handling, finance, etc.

Now is the perfect time to join the journey. Here’s why

• It’s working. We’re in multiple states and on our way to operating countrywide. We have thousands of agents selling our product and millions of dollars of annual customer premiums.
• We’re well-backed & stable. We closed our $100M Series D fundraise. We are supported by some of the top investors globally, including Google’s “Gradient” AI-focused fund, Obvious Ventures,  Advance Venture Partners, Eden Global Partners, and Clocktower Technology Ventures.
• It’s not too late! Despite this traction and stability, we’re still early enough in the journey that there’s time to make a real difference during Openly’s formative period.

If you’d like to understand more about Openly’s mission, consider checking out this video (https://vimeo.com/267654520) from a company pitch we gave several years ago at Techstars. 

Job Details 

The Operations Support Associate will play a key role in supporting the Business Development Team with the independent agent appointment process and perform other ad-hoc support functions to support the sales cycle. 

Key Responsibilities 

• Serves as the first point of contact for the compliance system partner to; escalate issues, stay informed of upcoming system enhancements and functionality, and work to innovate the current platform to gain automation of workflows.
• Represents the Operations Support team in cross-functional groups.
• Monitors reporting for expired Errors and Omissions policies and agency state licenses and initiates process to obtain renewals. 
• Performs administrative tasks with the CRM platform and document collection system to ensure data integrity. 
• Manages agency network relationships to ensure proper disbursement of commission payments.
• Assists agents with issues arising from the policy download process.
• Supports the Agent Experience and Business Development teams across multiple communication channels.

Requirements

• Bachelor’s degree with at least 1 year of working experience, data entry experience is a plus
• A good command of Microsoft Excel. ERP software knowledge is a plus.
• Self-starter mentality with strong time-management skills
• Strong intellectual curiosity and a desire to help others solve problems
• Excellent organizational abilities, attention to detail, strong written and oral communication skills
• Able to excel in a fast-paced environment and be adaptable to changing responsibilities and priorities
• Customer-centric mindset with the ability to quickly establish trust and credibility

#LI-AH1

Benefits & Perks

• Competitive salary, corporate bonus program, equity position in a start-up company
• Company-sponsored medical, dental, vision insurance plans, short-term and long-term disability, life insurance, 401k with corporate contribution, and FSA plan 
• Company-paid 12 weeks parental leave policy
• The company fully embraces the “work-from-anywhere in the US” mentality, even before COVID restrictions.
• Paid Time Off
• Fun, fast-paced, startup environment

U.S. Citizens, Green Card Holders, and those authorized to work in the U.S. for any employer and currently residing in the US will be considered.

Openly is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Openly is an E-Verify Employer in the United States. Openly will make reasonable accommodations for qualified individuals with known disabilities under applicable law.