Operations Manager, Employee Experience

Who's behind Deel?

We're a global team that loves to build and solve problems, especially when it comes to the world of remote work. Made up of self-driven people spanning 150+ countries, Deel's unified yet diverse culture keeps us continually learning and improving.

Companies should be able to hire the best talent anywhere in the world, so we're building the tools to make that a reality. Our market-leading tech, expertise, and, most importantly, the team are crucial. As a whole, we find fulfillment in working together towards our shared mission.

So, why now?

A significant shift has occurred within today's workforce, and with it, business as we know it has drastically changed. At Deel, we see a world without hiring borders, but we needed to find a solution to make it happen. A 30-mile hiring radius should no longer limit how companies hire because great talent lives everywhere. Deel exists to stay on top (and ahead) of the accelerating global talent market by offering global teams all the tools needed to hire, manage, pay, and scale at rocket speed.

And speaking of scale, Deel has officially raised $425 million in Series D funding, bringing our valuation to $5.5 billion. There's never been a more exciting time to join Deel - the market leader in international payroll and compliance.

You will solve problems, lead initiatives and partner with internal teams to continuously improve operational efficiencies, compliance adherence and user satisfaction in over 90 countries throughout the full EOR employee lifecycle (from onboarding to off-boarding, through employee support).

What you will enjoy working on

• Source and analyse data to identify trends, opportunities and weaknesses causing poor user experiences, operational efficiency gaps or compliance risks.

• Lead and implement processes, projects and frameworks that continuously improve Employee Experience operations in a context of ever-changing business needs.

• Partner and coordinate with multiple cross-functional teams (Product, Support, Payroll, Operations…) to deliver high-quality and timely action.

• Proactively review employee-facing issues and work with Product to drive upstream fixes of customer problems and ensure day-to-day workloads are scalable and processes are running efficiently.

• Create and maintain processes, workflows and organizational tools.

Requirements

• You have 3+ years experience at a fast-paced environment and are comfortable with ambiguity

• You have previous experience either in FinTech or top-tier management consulting, investment banking, or private equity (Designing and building a payments system is a huge plus)

• You are problem-focused, solutions-oriented, and have extreme attention to detail.

• You have built new processes that scale efficiently and optimized existing one to drive customer experience and operational improvements.

• You are able to lead multiple cross-functional projects from start to finish with the ability to balance analytical critical thinking with quick decision-making and execution.

• You have lots of energy and practice first principles thinking

• You have advanced SQL skills and overall outstanding analytical skills, coupled with presentation skills.

• You are a strong communicator.

Total Rewards

At Deel, our workforce deserves fair and competitive pay that meets them where they are, no matter their location. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. Because a good life brings great innovation.

At Deel, you’ll enjoy:

• Flexible Paid Time Off

• Parental leave

• The option to be paid in digital currency or the currency of your choice

• $100 per person per month Health and Wellness budget

• $30 per person per month Learning and Development budget

• FlexWork - you choose where you work - from your home, the beach, a Deel office, or through our WeWork global membership program

Perks are nice, but perks don’t make a company or individual successful - the work does. At Deel, we’re building technology and products to engage the ever-changing global workforce and to ensure businesses may hire anyone anywhere. While you’re building for our customers, we’re building for you.

At Deel, we're an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.