Operations Specialist, Learning Commons Partners

FLSA Status: Nonexempt

Months Per Year: 12

Employment Status: Full-Time

Work Model: Hybrid Available

Seattle University will be one of the most innovative and progressive Jesuit and Catholic universities in the world, educating with excellence at the undergraduate, graduate, and professional levels. We embrace an intersectional framework for defining diversity in its broadest sense, including differences in gender, gender identity, race, ethnicity, generational history, culture, socioeconomic class, religion, sexual orientation, national origin, citizenship status, political perspectives, geographic origin and physical ability. Seattle University strives to be a welcome, open and safe campus climate for all who learn, live and work at Seattle University.

Position Description

Under the direction and supervision of the Manager, Student Success Hub, the Operations Specialist is responsible for providing a high level of project and program management support, event planning, management, training and onboarding of student employees, and administrative support for the joint and individual functions of the Learning Commons Partners and the forthcoming Student Success Hub.

Essential Job Functions reflect and anticipate work underway on Goal Three: Enhance the Student Experience, including an on-ground and virtual Student Success Hub by September ‘23.

Essential Job Functions

Student Success Hub Support

• Coordination: Works closely with the Manager, Student Success Hub to ensure that online content related to Learning Commons partners is up- to-date.
• Helps coordinate Learning Commons Partners participation in events that connect to, or directly support, Student Success Hub programming.
• Project Management: Assists with a variety of Student Success Hub projects for the Learning Commons Partners, as assigned.

Learning Commons Partner Support

• On a quarter-by-quarter basis, request Partners’ service hours; with the Marketing and Communications Strategist, ensures that messaging (content and presentation) and hours’ template are consistent across Partner and Lemieux Library services; ensures timely posting online and on-ground of Partner service hours.
• Ensures that the Partner on-ground “footprint” is welcoming, supports safety and security best practices, and is aligned with established library aesthetic norms.
• Serves as a liaison for the Marketing and Communications Strategist in brand identity work and “go to” person in the development of supporting collateral.
  Pulls and synthesizes data and information in support of Partners’ assessment activities.
• Assists the Partners with putting on successful events and activities or taking their events and activities to the next level.

Learning Assistance Programs (LAP) Support

• Supervises the student worker (“Office Assistants” or OAs) team: Directly supervises the LAP OAs including providing training in LAP services, workflows, policies, and procedures; scheduling; task management; and contributing to OA evaluations. Manages the LAP on-ground and virtual intake desks including staffing, organization, service, policies, and procedures.
• Manages departmental supplies including inventory and beginning-and-end-of-Quarter ordering.
• Contributes to data entry, corrections, and updates in the TutorTrac software system.
• Serves as the first point of contact for LAP student workers.

Writing Center Support

• Serves as the first point of contact for Writing Center student workers.
• Manages the Writing Center on-ground intake desk including staffing, organization, service, policies, and procedures.
• Manages departmental supplies including inventory and beginning-and-end-of-Quarter ordering.
• Contribute to data entry, corrections, and updates in the WCOnline software system.

Billodue Makerspace, Math Lab, Media Production Center, and Research Services Support

• Provides assistance with emergent issues and connects staff to campus resources as necessary.

Qualifications

Minimum Qualifications

• High school diploma and previous program or administrative support experience or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.
• In support of a year-round academic community, the library is open on some national and university holidays and employees may be required to work a full or partial shift on such days.
• As this position will staff a Tuesday through Saturday schedule, all candidates must be willing to work a full Saturday shift.

Preferred Qualifications

• Ideal candidate will possess the ability to recognize opportunities and design processes to increase administrative effectiveness and service delivery efficiencies.
• Previous experience working in an academic environment is preferred.
• Previous experience supervising students.

Application Instructions

Please attach a cover letter with your resume when applying. Job postings are open until filled, unless otherwise specified.

Compensation at a Glance:

Salary Range: $41,700 - $52,400

Seattle University has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, and not based on a candidate’s gender or any other protected status.

Your total compensation goes beyond the number on your paycheck. Seattle University provides generous leave, health plans, and retirement contributions that add to your total compensation package.

Benefits at a Glance:

Consistent with its fundamental Jesuit values, Seattle University offers a wide range of benefits designed to care for the whole person. Choose from three different medical plans, a dental, and vision insurance programs. Protect your income with life, short & long-term disability coverage. Plan for your future with up to a 10% employer contribution for retirement benefits, comprised of a 5% nonelective employer contribution and an additional dollar-for-dollar match of your voluntary contributions up to a maximum of 5%. You may also take advantage of 100% paid tuition benefits for the employee and dependents, a subsidized transportation benefit, a wellness program with free access to an onsite fitness facility, and a wide variety of campus events. Enjoy a generous holiday schedule, including a paid Holiday break closure in December, vacation and paid sick leave, and paid community service leave. For more information explore the Benefits website at: https://www.seattleu.edu/hr/benefits/