Optician 2 ( Coley & Coley Fam Eye Care - Murfreesboro, TN)

The primary role of the Optician is to help customers find eyeglasses and contact lenses that best match each patient while providing the highest levels of quality and care.

Determines the reason for the patient's visit and identifies lifestyle needs and delivers recommendations to patients for eyewear needs following the prescription given by their optometrist

Attracts and retains customers by delivering exceptional customer service, fostering customer retention, and promoting outstanding patient satisfaction.

Assists customers in the selection of frames and coordinates frames with optical measurements and prescription

Recommends specific lenses, lens coatings, and frames to suit customer needs, occupations, habits, and facial features

Taking measurements, assisting patients with adjustments and/or troubleshooting, and dispensing eyewear.

Ensures correct pricing and realistic delivery time quotes to patients

Ability to provide enthusiastic and concise communication to meet and exceed patient expectations as well as foster positive relationships with team members

Clean and merchandise displays daily, displaying effective merchandise at all times

Assist with insurance billing and processing orders

Documents all patient communication in patient records within the practice software system

Works on special projects cross-train in different departments and perform other related duties assigned or requested.

One to two years of experience in a related field

If Required by State: Applicable State licensure or certification by a nationally-recognized optician association as an optician

Working knowledge of MS Office package

Demonstrated ability to successfully perform multiple tasks in a fast-paced environment

Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquires

Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made

Excellent interpersonal and rapport-building skills

Ability to ask appropriate and relevant questions to identify customer needs

Proven problem-solving, negotiations, and decision-making skills

Ability to use appropriate discretion and judgment in applying customer/call handling guidelines

Ability to listen, process transactions and interact with customers simultaneously in a fast-paced environment

Working Conditions

The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.

The above information in this description had been designed to indicate the general nature and level of work employees perform within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade.

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability, or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.