Functional Architect

Oracle Customer Experience (CX)

As we have grown, the scale, size, and relative complexity of implementations have dramatically increased. Hence, the Oracle Product Development CX Center of Excellence team is currently seeking a Solutions Architect who will work alongside Development, Support, Field Customer Success Managers, and Systems Integrators to start customers off with a business outcome driven solid solution architecture, design, and implementation plan. Oracle Solution that aligns the customer’s business requirements and that will exceed their expectations. The candidate will have deep experience in the business environment and processes supported by:

· Configure, Price, Quote

· Sales Force Automation

· Subscription Management

Career Level - IC3

Experience and Skills

Work is non-routine and very complex, involving the application of advanced technical/business skills in our area of specialization – SaaS delivery of Customer Experience (CX) solutions. This is a leading contributor – an architect – individually and as a team member, providing direction and mentoring to others.

• BSc (in the field of engineering) or another technical degree; MBA is a plus

• At least 10 years of experience in enterprise software architecture, planning, and implementation

· Experience in setting IT strategy and leading business organizations through change is desirable · Strong understanding of Oracle CX Suite’s principles and planning

• Experience delivering in-person architecture, integration, design, and planning workshops with multiple customer roles – business owner, IT, end-users

• Experience implementing, managing, and utilizing one or more components of Oracle CX Suite

• Experience leading the implementation of enterprise-class, mission-critical applications

• At least 3 years of experience in Cloud (IaaS, PaaS, SaaS, DBaaS, DRaaS etc.) environments

• Familiarity with the capabilities of modern analytics reporting tools is desirable

• A team player with strong interpersonal and presentation skills

• Has excellent verbal and written communication skills at executive, architect, admin, and end-user levels

• Has strong organizational and process management skills and attention to detail

• Has the credibility and experience (and desire) to engage with customer executives

• Enjoys the challenge of "the unexpected"

• Can rapidly sort out "fact from fiction" in any situation and motivate forward progress

• Can work well in a delivery team environment

• Able to quickly garner respect

• Demands a lot from yourself and others with whom you work

• Constantly broadening and deepening your knowledge of the products you work with and your general skills

• Loves helping customers solve business problems with technology

• Open to traveling 20 – 30% of the time