Support Technician II (ONSITE)

Job DescriptionSupporting (2) Locations: Beloit Health System, Beloit WI & Fort HealthCare, Fort Atkinson, WIBeloit Health System is a leading health system in south central Wisconsin which strives to deliver the highest quality medical services in their community. As a Support Technician II at Beloit Health System, you will provide day-to-day technical support for end user hardware and software needs and project-based support onsite. You will be responsible for providing routine, technical support and maintenance for endpoints, printers, and network systems including hardware, applications, operating systems and connectivity. Your responsibilities will include troubleshooting hardware and software issues and document resolution and support as needed in addition to installing, configuring, and updating end-user desktop and laptop software with support as needed. You will also be responsible for prioritizing and escalating issues when appropriate, using knowledge transfer forums to identify and resolve problems as well as contribute to all phases of desktop support, including coordination, on-call rotation, monitoring, tracking, and resolution, related to client installations, upgrades, software, hardware, operating systems, and operating system configuration issues. Your support can positively affect patient lives!Career Level - IC0ResponsibilitiesPrioritize and escalate reported issues and requestsReplace workstations in the health system’s perpetual device refresh projectIdentify potential issues, formulate mitigation strategies and implement plans to prevent issuesImage and/or reimage workstations using SCCMCollaborate with team members to resolve issuesActively contribute to assigned projectsParticipate in on-call rotationQualificationsDisclaimer:Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.Range and benefit information provided in this posting are specific to the stated locations onlyUS: Hiring Range: from $16.49 - $31.49 per hour; from $34,300 - $65,500 per year.Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.Oracle US offers a comprehensive benefits package which includes the following:• Medical, dental, and vision insurance, including expert medical opinion• Short term disability and long term disability• Life insurance and AD&D• Supplemental life insurance (Employee/Spouse/Child)• Health care and dependent care Flexible Spending Accounts• Pre-tax commuter and parking benefits• 401(k) Savings and Investment Plan with company match• Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.• 11 paid holidays• Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.• Paid parental leave• Adoption assistance• Employee Stock Purchase Plan• Financial planning and group legal• Voluntary benefits including auto, homeowner and pet insuranceThe role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.About UsAs a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.Disclaimer:Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.• Which includes being a United States Affirmative Action Employer