Healthcare Relationship Manager

Job Summary:Your primary role will be to act as the main contact for healthcare provider (HCP) customers, liaising with cross-functional teams including Medical (CSSs), Market Access (HSAMs), and Patient Support (PELs) while maintaining appropriate guardrails. As such, you should have comprehensive knowledge of complex on-label information based on approved content.Educational Initiatives for HCPs:• Formulary placement is another key consideration when it comes to ensuring product access in local markets, as being included on a formulary can greatly increase the likelihood of coverage by payors• It is essential to convey on-label information clearly and accurately, not only to meet regulatory requirements but also to promote better patient outcomes• When determining the best approach to patient care, healthcare professionals may be presented with a menu of options. It閳ユ獨 important to carefully review each option and choose the one that is most appropriate for the patient閳ユ獨 needs• The proficiency to appropriately connect providers with available CSSs in real-time as concerns arise• By using a range of virtual tools, it is crucial to engage customers to achieve success in modern business. Customers can be referred to colleagues (such as the CSS) as needed, and feedback can be sought in closing the loop on the customer's request and evaluating engagement satisfaction• Being a thought leader means championing innovation and growth in your industry. Facilitating speaker programs and organizing local provider group discussions are powerful opportunities to connect with other leaders, share knowledge, and spark meaningful change• By leveraging customer insights and collaborating with the ecosystem team, organizations can stay ahead of the competition and drive sustainable growthQualification:• To qualify for this position, applicants must have at least two years of experience in pharmaceutical or medical device sales• The regulation specifies that individuals must reside within a viable commuting radius of 50 miles from the leading urban metropolis of the sales area• This role requires that applicants possess previous experience in cross-functional work within commercial life sciences. This could include work in the pharmaceutical or biotechnology industries or similar fields that involve interaction with important healthcare ecosystem players such as payers and health systems• We require a knowledgeable and experienced sales representative with at least four years of experience working with HCPs, handling multiple products, and thriving in a dynamic healthcare system environment• Clinical nurse or Advanced Practice Nurse (APN) experience is viewed as an important asset in the overall success of healthcare organizations• Having the ability to maneuver and flourish in a constantly changing and transforming work environment• Adept at providing guidance and mentorship to colleagues or others assigned, enabling them to meet and surpass their goals and responsibilities• Has repeatedly and consistently achieved or surpassed financial and other measurable goals, as well as qualitative objectives• Being equipped with the ability to discover relevant information, arrange it based on importance, and apply it to solve intricate ecosystem issues is an essential proficiency• It is vital to have the proficiency to assimilate and convey intricate clinical and product-oriented details• Capability in addressing operational concerns surrounding the supply of healthcare materials to patients, such as financing and inventory.Skills:• Holding Yourself Accountable for Outcomes - Staying focused on key strategic objectives, taking responsibility for meeting and exceeding performance standards, and leading the charge for positive transformation efforts.• Problem solve with a strategic outlook that factors in the long-term effects of business decisions on customers, staff, and the organization.• The bedrock of ensuring superior customer service and stakeholder relationships is to continuously hone in on their needs.• Otsuka can considerably benefit from impactful communication that demonstrates reasoning, transparency, and courteousness, leading to improved results and outcomes.• Respectful Cooperation - Treat others with respect when collaborating and establish diverse partnerships that aim to enhance progress toward shared objectives.• As a business owner or professional, investing in ongoing professional development initiatives is a critical factor in staying successful.Disclaimer:Otsuka values equality of opportunity and is dedicated to promoting fairness and non-discrimination in all aspects of employment. Applications from all talented and experienced candidates who meet qualifications, regardless of any protected characteristic, are strongly encouraged.A communication concerning the recruitment process for open job positions:The security and safety of your personal information is a prime concern for Otsuka. Therefore, we want to alert you to the possibility of individuals who may be trying to impersonate our employees or representatives. Their actual intentions might be to infiltrate your personal data or fraudulently present fake employment opportunities just to deceive you into thinking they are from us.Otsuka does not require payment of any kind or financial information during the job application process. We do not ask for credit card or bank account details, and we do not offer money for equipment, software or processing fees. If you receive any offers of such nature, kindly note that these claims are fraudulent. Please be cautious when you receive such requests and do not give out any financial information or make any payments.Please note that Otsuka will never ask you to install a third-party app to talk about a genuine job opening. Fraudsters can send offers or claims through a phony email ID, e.g., Yahoo, Gmail, Hotmail, etc, instead of an official Otsuka email. Take care when examining such an email address, as scammers may duplicate an original Otsuka email ID and make slight changes or spelling errors.Assistance provided by recruitment firms will not be accepted by Otsuka in relation to employment openings.About Us:Otsuka America Pharmaceutical, Inc. has recognized the need for a more patient-centric approach to healthcare and has launched a fresh customer engagement strategy designed to deliver a higher quality of care. The approach is built on patients' care locations and ensures a more personalized service for patients, caregivers, and healthcare providers alikeAn ecosystem approach that fosters collaboration between account management, medical, patient access and market access teams leads to more coordinated and seamless care for patients. Engagement with local healthcare systems and digital-enabled support helps to ensure continuity of care, improving the overall patient experience.