Senior Manager, Global Reverse Logistics

Our mission at Oura is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. We've helped over one million people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles.

Empowering the world starts with living our values and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office. 

As a Senior Manager of Global Reverse Logistics, you will be instrumental in refining and scaling our return processes, ensuring they are efficient, data-driven, and customer-centric. By integrating advanced systems and collaborating across teams, you will optimize operations to meet the unique demands of reverse logistics while driving customer satisfaction and operational excellence.

What you will do:

• Reverse Logistics Optimization: Enhance return processes to improve efficiency, accuracy, and scalability, ensuring seamless integration into the overall supply chain.
• Systems Development: Support the design and implementation of logistics systems tailored for reverse operations, addressing unique challenges like product refurbishment, quality checks, and restocking.
• Data Analysis & Reporting: Develop robust metrics and reporting tools to monitor performance, identify bottlenecks, and support strategic decision-making.
• Technology Integration: Collaborate with IT to ensure logistics tools and systems align with broader company objectives and enhance reverse logistics capabilities.
• Process Improvement: Continuously identify opportunities for process enhancements, leveraging data and industry best practices to address pain points and inefficiencies.
• Cross-functional Collaboration: Partner with supply chain, operations, and customer service teams to create a seamless end-to-end reverse logistics experience.
• Customer Experience Focus: Prioritize the customer experience in every initiative, ensuring returns and exchanges are handled efficiently and contribute to overall satisfaction.

This is a remote US role, with a slight preference for candidates located in the EST time zone.

• 5+ years of work experience in Logistics, Supply Chain Management, Reverse Logistics, Operations, Information Systems or equivalent field
• Demonstrated experience in optimizing logistics processes and systems for better efficiency and scalability
• Strong project management skills with the ability to lead cross-functional initiatives
• Familiarity with logistics software, ERP systems, and analytics tools
• Excellent communication and collaboration skills
• A proactive approach to problem-solving and continuous improvement
• Ability to travel up to 30% of the time, both domestically and internationally

You will fit to our team if you also have:

• Analytical Skills: Strong analytical abilities combined with a practical approach to problem-solving.
• Project Management: Expertise in managing multiple complex projects simultaneously, focusing on continuous improvement
• Initiative: A proactive attitude and an independent work style, with the ability to take initiative in a dynamic environment
• Cross-Functional Collaboration: A collaborative mindset, especially in working with cross-functional teams across different time zones
• Technical Proficiency: Advanced proficiency in Google Sheets and Google Workspace

At Oura, we care about you and your well-being. Everyone here at Oura has a ring of their own and we are continually looking to improve employee health and add to our benefits!

What we offer:

• Competitive salary and equity packages
• Health, dental, vision insurance, and mental health resources
• An Oura Ring of your own plus employee discounts for friends & family
• 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off
• Paid sick leave and parental leave
• Amazing culture of collaborative and passionate coworkers

Oura takes a market-based approach to pay, which may vary depending on your location. US locations are categorized into tiers based on a cost of labor index for that geographic area. While most offers will be closer to the starting range, successful candidates' pay will be determined based on job-related skills, experience, qualifications, work location, internal peer equity, and market conditions. These ranges may be modified in the future.

• Region 1 $149,000 - $186,000 
• Region 2 $138,000 - $172,000
• Region 3 $128,000 - $160,000

A recruiter can determine your zones/tiers based on your US location.

Oura is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals seeking employment at Oura are considered without regard to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. We will not tolerate discrimination or harassment based on any of these characteristics.

We will work to ensure individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Disclaimer: Beware of fake job offers!
We’ve been alerted to scammers posing as ŌURA recruiters, especially for remote roles. Please note:

• Our jobs are listed only on the ŌURA Careers page and trusted job boards.
• We will never ask for personal information like ID or payment for equipment upfront.
• Official offers are sent through Docusign after a verbal offer, not via text or email.

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To all recruitment agencies: Oura does not accept agency resumes. Please do not forward resumes to our jobs alias, Oura employees, or any other organization's location. Oura is not responsible for any fees related to unsolicited resumes.