Job details

Outpatient Services Front Desk Reception

Job Summary:

The Department of Pediatrics at the University of Utah, School of Medicine has an immediate opening for an Outpatient Services Specialist to join our front desk reception team at Primary Children’s Outpatient Services Building. The Outpatient Services Specialist makes a difference for patients in the outpatient care unit by providing excellent customer service, facilitating and ensuring the accuracy of the information flow between medical, hospital staff and departments to maximize unit efficiency.

Responsibilities

Essential Functions:

Completes the patient registration process by reviewing accounts and other compliance-related documents for completeness and accuracy. Obtains and documents missing information required for the completion of patient registration.

Enters corrected or new patient data into iCentra and EPIC systems.

Prepares paperwork for patient visit.

Communicates with patients, providers, and colleagues in a confidential professional manner using tact and diplomacy.

Notifies patients and their families of co-pays, deductibles, and co-insurance as appropriate; collects co-payments. Reconciles against daily charge reports.

Schedules patient appointments. Contacts patients for rescheduling, missed appointments, and appointment reminders. Monitors patient flow; adjusts workflow as appropriate and notifies clinical staff.

Performs special projects and other clinical support duties as assigned.

Must be able to maintain a professional demeanor in stressful or difficult situations.

Comments

Employee must be able to meet the following requirements with or without an accommodation.

This position involves light work that may exert up to 20 pounds and may consistently require light work involving lifting, carrying, pushing, pulling or otherwise moving objects. This position involves standing for extended periods of time and is not exposed to adverse environmental conditions.

Minimum Qualifications

One year of office experience, customer

service experience, or equivalency (one year of education can be substituted for two years of related work experience).

Current, valid Utah driver’s license at

time of hire may be required in some
areas.
This position is patient-sensitive and must fulfill all associated requirements. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Disclaimer
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Preferences

Type

Benefited Staff

Special Instructions Summary

Additional Information

The University of Utah values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.

Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action:

Director/ Title IX Coordinator

Office of Equal Opportunity and Affirmative Action (OEO/AA)

383 University Street, Level 1 OEO Suite

Salt Lake City, UT 84112

801-581-8365

oeo@utah.edu

Online reports may be submitted at oeo.utah.edu

For more information: https://www.utah.edu/nondiscrimination/

To inquire about this posting, email: employment@utah.edu or call 801-581-2300.

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

* Do you have one year of office experience, customer service experience, or the equivalency?
- Yes
- No

* Do you have a valid Utah Driver's License or are you willing to obtain one upon your date of hire?
- Yes
- No

* How many months/years of patient registration, patient admissions, or related work experience do you have?
- No experience
- Less than 6 months
- 6 months or more, but less than 1 year
- 1 year or more, but less than 3 years
- 3 years or more

* Please indicate your skill level in other Microsoft Office applications (Word, Outlook, etc.):
- Basic
- Intermediate
- Advanced

* How did you hear about this position?
(Open Ended Question)

Applicant Documents

Required Documents

Resume

Optional Documents

Cover Letter

Addendum to the University of Utah - Veteran Only - Call 801.581.2169 after submission

Appropriate discharge document (such as a DD-214 – Member Copy 4) – Veteran Only – Call 801.581.2169

Open Date

06/07/2023

Requisition Number

PRN35233B

Job Title

PS Outpatient Svcs. Specialist

Working Title

Outpatient Services Front Desk Reception

Job Grade

UGR

FLSA Code

Nonexempt

Patient Sensitive Job Code?

Yes

Standard Hours per Week

Full Time or Part Time?

Full Time

Shift

Day

Work Schedule Summary

Monday – Friday, 6:30 am – 7:00 pm. Regular and punctual attendance is required.

VP Area

U of U Health - Academics

Department

01101 - Pediatric Clinical Enterprise

Location

Other

City

Salt Lake City, UT

Type of Recruitment

External Posting

Pay Rate Range

$17.66 - $25.08

Close Date

Open Until Filled

Yes

Job Summary

By University of Utah

The University of Utah fosters student success by preparing students from diverse backgrounds for lives of impact as leaders and citizens. We generate and share new knowledge, discoveries, and innovations, and we engage local and global communitie...

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FUNDING

Nonprofit

INDUSTRY

Colleges & Universities

TEAM SIZE

10000+

LOCATION

Hybrid, based in Salt Lake City, UT

DATE POSTED