Account Manager (Americas)
✨ One platform, a whole world of opportunity
Right now, the best jobs are limited to people in a handful of the world’s wealthiest cities, yet brilliant people are everywhere. Driven to overturn the status quo and distribute opportunities equally around the world, Oyster launched its global employment platform to help companies hire, pay, and care for talent anywhere.
When it comes to global employment, we walk the walk. We’re proof that companies don't need an office to create a highly-engaged culture. Since the company’s inception in January 2020, Oyster has:
Our momentum speaks to the power of global employment—and we’re just getting started! If you want to change the world with Oyster and be empowered to work remotely while doing so, we’d love for you to apply!
Location: Anywhere compatible with AMER working hours. UTC -3 / -8 hours. All of Oyster’s positions are fully remote and you can work from home. Forever.
Our Account Management teams own the commercial relationship between Oyster and its customers. We work cross-functionally to increase expansion, mitigate churn and drive business innovation.
As a key member of the Account Management team at Oyster, you will focus on nurturing and growing our most strategic customers. You will own the strategic planning of the accounts and leverage cross-functional stakeholders to ensure successful relationship development. You will partner closely with your Customer Success Manager to align day-to-day activities to create a high-value partnership between Oyster and our customers. This role includes the full post-sale sales cycle with a revenue expansion target attached.
What you'll do…
- Manage a strategic approach to a portfolio of top accounts against a revenue target
- Proactively manage a strategic approach to outbounding into key segments to maximize growth within existing business
- Collaborate with Account Managers to experiment on expansion within our largest accounts
- Develop advisory relationships with key customer stakeholders at an executive level
- Apply a consultative sales approach to ensure the long-term fit and success of the customer <> Oyster partnership
- Expand the reach of Oyster’s impact within our customer accounts to maximize our ability to growth and support across functional areas within the businesses
- Adopt a creative approach to account expansion, with support to find new avenues of interest and value where Oyster can expand their impact
- Build detailed key account-based development plans and business cases for internal executive consumption and leverage
- Work cross-functionally with Product, Sales, Customer Success, Support, and Marketing to ensure customers have the full power of Oyster working for them
- Apply a data-driven mindset to customer inquiries, needs, and insights to feed the customer voice back to the business
- Complete ongoing upskilling as our product rapidly continues to accelerate!
What we're looking for
- A minimum of 1 years of full sales cycle experience, ideally in an Account Management or Account Executive role in a SaaS business.
- Ability and desire to generate and manage your sales pipelines, utilizing data-driven strategies to identify, qualify, nurture and advance leads
- Demonstrated quota attainment and the ability to talk in detail about your past performance against quota, as well as the experiences and lessons learned that help you manage your performance more effectively today
- A growth-minded and solutions-oriented approach with the desire to roll up your sleeves and solve problems as they arise
- Understanding of sales performance metrics
- Experience with Salesforce or another tier-one CRM
- Excellent written and verbal communication as well as strong presentation skills. Fluency in both written and spoken English at a business level is essential
- Demonstrated experience collaborating with cross-functional teams with a proactive approach to asynchronous communication
- You will naturally thrive in an autonomous, distributed and global atmosphere where asynchronous communication and collaboration are critical
- You will be process-driven and enjoy bringing scalability and efficiency to your work
- Strong prioritization skills with the ability to manage multiple accounts
- Prior experience selling or talking to various HR personas
- Experience with the digital tools and tactics of B2B prospecting (e.g. Salesloft,LinkedIn Sales Navigator, Cognism etc.)
- Drive for the social impact mission and desire to use skills to influence global change and employment opportunities
You'll also need...
- A reliable home internet connection (or be able to get one)
- Fluent English language capabilities
🦪 How we work together at Oyster
Our values guide the work we do, the decisions we make, and the culture that makes us special. We elevate talent. 🙌 We build trust. 🤝 We thrive together. 🌍
Our mission is to create a more equal world—one global hire at a time. Everything we do ladders up to our mission—and that doesn’t just mean building software. We develop programs, participate in workshops, and create dedicated teams to ensure we successfully support companies and knowledge workers in this new world of work.
We embrace asynchronous communication and collaborative work—and we share how we work in the Oyster Public HQ —to help other global teams learn from our experiences.
💌 How YOU work
Different countries have different statutory benefits, different cultures have different norms, and different people have different needs! In order to best support and encourage our diverse team, we’ve created How YOU Work; a program of policies, practices, and perks to support your whole human experience as an employee at Oyster.
- Work from anywhere: Oyster is a borderless, HQ-less company. As long as your work gets done on time, your team has the support they need, and you're authorized to work where you live, the world is truly your Oyster.
- Paid time off: We’re all about taking breaks—we all need it. Oyster provides employees with 40 days off each year, which includes public/bank holidays and vacation/holiday leave (unless your country mandates more).
- Mental health support: We consider your mental health a top priority. We offer access to Plumm, a mental well-being service, to support your mental health.
- Wellbeing allowance: Each month, Oyster will top up your ThanksBen wallet with a wellbeing allowance. You can get pretty much anything that your heart desires! ThanksBen offers a wide array of options for spending your wellbeing allowance. Check out their benefits catalogue here for inspiration.
- Flexible parental leave: Families are created in lots of different ways. Our parental leave policy applies to all employees who are becoming parents, regardless of how they become a parent. Oysters are eligible for a minimum of three months of paid parental leave and your job will be held for 12 months (or longer if required by local jurisdiction).
- WFH stipend: $3000 stipend to spend on your laptop and any other equipment you need for your home office; we'll get you up and running in no time!
✨ The best jobs should be available to everyone
At Oyster, we celebrate a variety of perspectives and experiences and we’ve intentionally built our product and our company with an inclusive, global mindset. We know from experience that people from underrepresented groups often don’t apply for roles they don’t feel they meet all the criteria for. We’re committed to elevating talent by creating a trust-based environment where we can all thrive together. So if you think you have what it takes, but don’t necessarily check every single box, please consider applying. We’d love to hear how you might contribute to our mission and our team.
Oyster is committed to ensuring equal opportunity of employment for qualified persons with disabilities and actively fosters an inclusive work environment. If you require reasonable accommodations throughout the recruiting process, please email jobs@oysterhr.com with the subject line: Interview Accommodations.
Our available positions are published on our careers page and should you be invited to interview with us, our recruitment team will only ever contact you directly from an @oysterhr.com email address. We will never ask you to send us money as part of a job offer. If you receive a suspicious email relating to opportunities at Oyster from any other email domain where someone is claiming to be a part of our recruitment team, or are directed to anywhere other than www.oysterhr.com/careers to view our available jobs we encourage you to submit a report through our Compliance and Ethics Helpline.
By
Oyster
Our mission is to create a more equal world by making it possible for companies everywhere to hire people anywhere. We imagine a world where every person is empowered to pursue their passion. Where every company is capable of connecting with the ...
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