Job details

Director of Mobile Service

Director of Mobile Service

Position Overview:

The Director of Mobile Service will manage and optimize the mobile service operations for the trailer industry, focusing on delivering high-quality on-site service to customers. This role involves developing and maintaining a fleet of mobile service units and ensuring effective and efficient service delivery at customer locations. The ideal candidate will have extensive experience in mobile service management, strong leadership skills, and a commitment to providing outstanding customer service.

Key Responsibilities:

Mobile Service Operations Management:

Develop and implement strategies to enhance mobile service operations and maximize customer satisfaction.
Oversee the development and utilization of mobile service units, ensuring they are equipped and maintained to meet service needs.
Develop standard training procedures to drive effective safety and quality in all markets.
Develop standards for mobile unit layout depending on markets and customer requirements.
Develop cradle to grave training with help from people services to insure proper material movements and real time invoicing.
Work closely with branch GM’S to drive improvements, follow up and accountability within the mobile team
Work with GM’S and VP of services to identify new markets for growth with an understanding of cost and tech requirements to be successful.
Other duties as assigned.

Team Leadership and Management:

Mentor and support a team of mobile service technicians and support staff.
Work with GM and service management in conducting performance evaluations, provide feedback, and identify training needs specific to mobile service operations.
Foster a culture of professionalism, safety, and excellence within the mobile service team.

Customer Relationship and Service Delivery:

Build and maintain strong relationships with customers, addressing service-related concerns and ensuring high levels of satisfaction.
Implement and manage processes for collecting and acting on customer feedback to improve mobile service quality.
Ensure timely resolution of service issues and effective communication with customers during on-site visits.

Operational Efficiency and Fleet Management:

Oversee the maintenance and management of the mobile service fleet, including scheduling regular inspections and repairs.
Monitor and optimize the use of service vehicles, tools, and equipment to ensure operational efficiency and cost-effectiveness.
Work with GM’S and VP of operations in developing and manage the mobile service budget, including vehicle expenses, fuel, and maintenance costs.

Strategic Planning and Development:

Develop and execute strategic plans to grow and improve mobile service operations in line with company goals.
Identify and implement best practices for mobile service management, including technology and process improvements.
Collaborate with other departments (e.g., sales, parts) to ensure seamless integration of mobile service with overall business operations.

Compliance and Safety:

Ensure compliance with industry regulations, safety standards, and company policies specific to mobile service operations.
Implement and enforce safety protocols for mobile service activities to protect both technicians and customers.

Skills & Qualifications:

High school diploma, and certification in relating fields
Minimum of 1-3 years of experience in service management, with a focus on mobile or field service operations within the trailer industry or a related field.
Proven track record of managing mobile service teams and operations.
Strong leadership and team management skills, with experience in leading mobile service teams.
Excellent customer service and relationship management abilities.
Knowledge of mobile service operations, including fleet management, on-site repair procedures, and safety standards.
Proficient in mobile service management software and Microsoft Office Suite (Word, Excel, PowerPoint).
Exceptional organizational and multitasking skills, with the ability to manage a mobile service fleet and team efficiently.
Strong problem-solving and analytical abilities, with a focus on operational excellence and customer satisfaction.
Excellent communication and interpersonal skills, with a customer-centric approach.

Benefits:

Competitive salary and performance-based incentives
Competitive Benefits (Medical, Dental, Vision, 401k with match & more!)
401(k) plan with company match
Generous PTO and paid holidays
Opportunities for professional development and career advancement.
And more!

Why Work for HTI?

Pace Transportation Services is a division of Hinton Transportation Investments, Inc. (HTI). HTI is an industry leader in the heavy-duty truck and trailer parts sales. The organization has over 30 locations nationwide and globally. HTI prides itself on internal upward mobility – leading to more opportunities for YOU!

Hinton Transportation Investments is an Equal Opportunity Employer

Pace Transportation Services Glassdoor Company Review

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