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Receptionist (Fort Wainwright)

WinnCompanies is looking for a Receptionist to join our military housing team at Fort Wainwright, AK.In this role, you will act as an administrative resource by providing general leasing and office support and completing a variety of clerical activities.Responsibilities• Answer telephone and screen calls. Direct callers to the correct contacts and provide necessary information to callers.• Greet and direct walk-in visitors and customers.• Support leasing functions including: guiding prospective residents through the website; highlighting pictures, floor plans, and application status; sending new applications to prospective residents; reviewing applications and forwarding to the appropriate leasing consultant.• Receive, sort, and distribute mail. Serve as courier when required.• Attend weekly team meetings and trainings as requested. Maintain confidentiality of all personnel-related issues. Adhere to company policies and procedures.• Ensure coverage of office hours and maintain office supply inventory.• Perform other duties as assigned.Requirements• High school diploma or GED equivalent.• Less than 1 year of relevant work experience.• A current driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.• Experience with computer systems, particularly Microsoft Office.• Excellent organizational and administrative skills.• Outstanding customer service skills.• Ability to meet deadlines and build positive working relationships with personnel at all levels.• Ability to plan, organize, and prioritize work.Preferred Qualifications• 1-3 years of administrative work experience.Our Benefits:Permanent full-time US employees are eligible to participate in the following benefits:• Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)• 401(k) plan options with a company match• Various Comprehensive Medical, Dental, & Vision plan options• Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution• Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance• Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)• Tuition Reimbursement program and continuous training and development opportunities• Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options• Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)• Flexible and/or Hybrid schedules are available for certain roles• Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families• To learn more, visit winnbenefits.comWhy WinnCompanies?A job you can be proud of: WinnCompanies is a nationally recognized leader in apartment community management and development. Our team members are committed to helping people in the communities we serve and making a positive difference in their lives.A job that challenges you: Our employees are responsible for our growth and success, and we challenge our team members to always be their best in our fast-paced, dynamic and rewarding workplace.A job you can learn from: We offer multi-faceted leadership and learning opportunities to support our team members’ career growth and professional development.A team that cares: We value teamwork, innovation, diversity and mutual respect. Through our recognition and rewards programs, we’re committed to celebrating and uplifting our team members.About Us:WinnCompanies is a mission-driven, national business focused on building and operating top quality affordable housing communities for individuals and families of all incomes, including members of the U.S. Armed Forces and their families. Our people are the source of our success – 4,400+ team members working together to create the best possible living communities in 24 states, Washington, D.C., and Puerto Rico.Whether your skills are in operations, maintenance, leasing, compliance, marketing, IT, HR, accounting or finance, there’s a role for you at WinnCompanies. Your passion for excellence can help us make a positive impact in the lives of real people every day.If you are a California Resident, please see our Notice of Collection here.Current Winn employees should apply through this internal link.
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What You Should Know About Receptionist (Fort Wainwright), WinnCompanies

WinnCompanies is excited to welcome a new Receptionist to our military housing team at Fort Wainwright, AK! In this vibrant role, you'll be the first point of contact for residents and visitors, creating a warm and welcoming environment. Your key responsibilities will include answering and screening phone calls, directing inquiries to the right personnel, and ensuring that walk-in customers are greeted with professionalism. You’ll support our leasing functions, guiding prospective residents through our website and sharing essential information about our housing options – it’s all about making the leasing experience smooth and enjoyable! Additionally, you'll handle mail distribution, maintain office supplies, and assist in keeping our team meetings efficient and informative while upholding confidentiality. If you're someone with excellent organizational and customer service skills, a passion for helping others, and a knack for multi-tasking, you might just be the perfect fit for this position. With less than a year of experience required, this is a fantastic entry point into a rewarding career in property management. Join us at WinnCompanies, where we believe that our team is the cornerstone of community success. We offer a range of benefits, generous time off, and opportunities to grow and thrive in your professional journey while making a positive impact in the lives of the residents we serve.

Frequently Asked Questions (FAQs) for Receptionist (Fort Wainwright) Role at WinnCompanies
What are the key responsibilities of a Receptionist at WinnCompanies in Fort Wainwright?

As a Receptionist at WinnCompanies in Fort Wainwright, your primary responsibilities will include answering phone calls, greeting walk-in customers, supporting leasing functions, distributing mail, and maintaining office supply inventory. You'll play a crucial role in providing administrative support and ensuring excellent customer service.

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What qualifications are needed for a Receptionist position at WinnCompanies?

To be considered for the Receptionist role at WinnCompanies, you should have a high school diploma or GED equivalent and ideally less than a year of relevant work experience. A current driver's license in good standing and proficiency in Microsoft Office are also required. Strong organizational skills and a keen ability to prioritize tasks will be essential for success in this role.

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What benefits does WinnCompanies offer to its Receptionists?

WinnCompanies provides its Receptionists with a competitive benefits package, including generous time off policies, healthcare options, 401(k) plan with company match, tuition reimbursement, and well-being programs. Employees can also enjoy flexible schedules and access to various corporate discounts.

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Is prior administrative experience necessary for the Receptionist role at WinnCompanies?

While it's preferred to have between 1 to 3 years of administrative experience for the Receptionist position at WinnCompanies, it is not strictly necessary. Candidates with less experience are still encouraged to apply, particularly if they possess strong customer service and organizational skills.

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How does a Receptionist contribute to the success of WinnCompanies?

A Receptionist at WinnCompanies forms the frontline of our customer interactions, playing a vital role in building rapport with prospective residents and assisting with leasing processes. By ensuring effective communication and a smooth workflow, you directly contribute to enhancing our community's reputation and operational success.

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Common Interview Questions for Receptionist (Fort Wainwright)
Can you describe your experience with providing customer service?

In your response, focus on past roles where customer service was a priority. Highlight specific instances where you resolved issues or exceeded customer expectations, demonstrating your ability to communicate effectively and maintain a positive attitude.

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How do you prioritize tasks when you have multiple deadlines?

Share your strategies for prioritization, such as utilizing to-do lists, assessing task urgency, and remaining flexible. Providing specific examples from your past experiences will reinforce your organizational skills.

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What would you do if you received an angry caller?

Explain your calm demeanor and problem-solving approach. Emphasize key steps like actively listening, acknowledging their feelings, and working to resolve the issue collaboratively, showcasing your conflict resolution skills.

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How would you handle a situation where you didn’t know the answer to a resident’s inquiry?

Discuss your method for handling uncertainty by assuring the resident you will find the information they need. This could include consulting with colleagues or utilizing available resources, highlighting your commitment to providing accurate and helpful information.

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What skills do you think are essential for a Receptionist at WinnCompanies?

Identify essential skills such as strong communication, organization, multitasking, and a positive attitude. Share how these skills will aid you in creating a welcoming atmosphere and ensuring efficient office operations.

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How do you handle repetitive tasks while keeping your performance high?

You might want to discuss how you maintain focus and motivation for repetitive tasks by setting personal goals or introducing small variations in your work process to keep things engaging.

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Give an example of how you managed office supplies inventory in your previous jobs.

Draw on your previous experience to give a specific example of how you monitored and managed office supplies—discussing practices like tracking usage, setting reorder levels, and working with suppliers to ensure timely delivery.

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How familiar are you with using Microsoft Office suite?

Be honest about your proficiency with Microsoft Office. Discuss any specific applications you feel comfortable with and mention any projects where you've utilized these tools effectively to support office functions.

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Why do you want to work as a Receptionist at WinnCompanies?

Align your answer with the company’s values and mission. Share your enthusiasm for contributing to a team that makes a positive difference in people’s lives while also expressing your desire for personal and professional growth within the company.

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What does confidentiality mean to you in an administrative role?

Highlight the importance of confidentiality in maintaining trust and professionalism. Be specific about how you would handle sensitive information with discretion and ensure compliance with company policies.

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Through the efforts of our outstanding team members, WinnCompanies is the creator and champion of the best possible living communities for our residents and clients, achieved through strong partnerships, a passion for excellence and a commitment t...

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DATE POSTED
December 19, 2024

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