Client Success for US-based company (Remote)
Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. Our mission is to connect individuals from around the world with great companies that are looking for their specific skill set. We are currently seeking a dedicated Client Success Specialist to join our client, a US-based company.
As a Client Success Specialist, you will be instrumental in delivering outstanding customer experiences and ensuring client satisfaction in a remote work environment.
Responsibilities
- - Build and maintain strong relationships with clients to foster loyalty and trust
- - Provide exceptional customer support through various communication channels including phone, email, and chat
- - Manage client inquiries and requests, ensuring timely and effective resolution of issues
- - Collaborate with cross-functional teams to deliver seamless service and product offerings
- - Identify opportunities for client engagement and proactive outreach
- - Monitor client satisfaction and gather feedback to inform service improvements
- - Maintain accurate records of client interactions and transactions
- - Stay informed about company products and services to effectively support clients
- - Work independently while effectively prioritizing tasks in a remote setting
- Prior experience in a customer service or client success role, preferably in a remote setting
- Excellent communication and interpersonal skills, with a strong ability to build relationships
- Strong problem-solving skills and a proactive attitude towards challenges
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
- Proficient in using customer relationship management (CRM) systems
- Up-to-date resume that highlights relevant experience
- Cover letter detailing your passion for customer success
- Bilingual is a plus
Benefits
Average salary estimate
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