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Solutions Consultant 2 - SLED

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.  

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! 

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Job Description

The Solutions Consultant is the evolution of the traditional Sales Engineering role, aligning how we best serve our customers in understanding their environment, providing solution guidance and ensuring value realization in their investment with Palo Alto Networks.  As a Solutions Consultant you provide technical leadership and expertise and guidance in your customer’s security transformation journey.  You will play a key role in defining technical solutions that secure a customer’s key business imperatives and ensuring value realization of their investment with Palo Alto Networks.  You evangelize our industry leadership in on-prem, cloud, and security operations services that establish PANW as your customer’s cybersecurity partner of choice.

Your Impact

Curiosity is core to the Solutions Consultant role, and you see complex problems as opportunities to learn and deliver innovative solutions! You define your impact by:

  • Meeting and exceeding sales quotas by building and implementing strategic, technical account plans that target cross-platform solutions.

  • Understands Key customer business requirements and has the ability to position, demonstrate and create high level designs across the entire PANW portfolio solutions creating business value for customers.

  • Ability to drive customer adoption of Palo Alto Networks Platform. Building customer relationships by helping customers achieve increased productivity, operational efficiency, security efficacy, and greater flexibility to innovate.

  • Conducting discovery to understand and articulate the key technical, operational, and commercial imperatives of your prospects and customers

  • Working closely with Professional Services, Customer Success and Specialist teams to ensure overall customer implementation and adoption of solutions.

  • Demonstrating strong communication skills, influencing through effective presentations and customer-specific demos, and conducts technical engagements and workshops that are clear and impactful, simplifying complex ideas for various audiences

  • Leading successful technical validation efforts based on best practices to ensure technical win in assigned opportunities.

  • Demonstrates Cross functional leadership driving collaboration and orchestrating supporting resources (Specialists, Channel Resources, Customer Support) to ensure a one-team approach that demonstrates a cohesive strategy. 

  • Promoting end-to-end solutions that include PANW and/or partner professional services to ensure customers realize business value sooner

  • Understanding the competitive landscape and effectively differentiating PANW's leadership in the cybersecurity space  

  • Continuously investing in yourself to develop technical and professional skills that drive your ever-increasing contributions to success of our customers while actively participating within the Solutions Consultant community and at industry events

  • (OT) - Identifying technical stakeholders and cultivating relationships with key personas to build and drive a security architecture transformation roadmap

Qualifications

Your Experience

  • 6+ years experience in pre-sales/sales engineering

  • Understanding of data networking and/or modern application design and cloud architectures

  • Experience in delivering cybersecurity solutions that solve technical challenges and influence new business initiatives is preferred

  • Influencing and gaining buy-in from key stakeholders, either in a customer-facing or internal role; prior experience in a pre-sales role is ideal

  • Creating and delivering technical presentations, workshops, or technical validation engagements 

  • Experience in selling, designing, implementing, or managing one or more of the following solutions: Network Security, SASE, SaaS, CNAPP and/or SOC Transformation Technologies

  • Partnering with Customer Support functions to ensure successful implementation and adoption of sold solutions

  • Experience in complex sales involving long sales processes with multiple buying centers and multi-product solutions are preferred

Additional Information

The Team

Our Solutions Consultant team members work hand-in-hand with large organizations around the world to keep their digital environments protected. We educate, inspire,and empower our potential clients in their journey to transform their security architectures. 

You are empowered with unmatched systems and tools and a team built on joint success. You won’t find someone at Palo Alto Networks that isn’t committed to your success – with everyone pitching in to assist when it comes to solutions selling, learning, and development. Our Solutions Consulting community is driven by the mission to be our customers’ cybersecurity partner of choice, protecting their digital way of life. 

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $187,500/yr to $250,000/yr. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Average salary estimate

$218750 / YEARLY (est.)
min
max
$187500K
$250000K

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What You Should Know About Solutions Consultant 2 - SLED, Palo Alto Networks

Join Palo Alto Networks as a Solutions Consultant 2 - SLED in Orange, CA, and become a vital part of our mission to be the cybersecurity partner of choice. In this dynamic role, you'll steer customers through their security transformation journeys, providing the technical leadership and guidance necessary to maximize their investments with us. Your everyday tasks will involve developing tailored technical solutions that address key business imperatives, fundamentally enhancing a customer's security operations. With a focus on collaboration, you'll work closely with various teams, including Professional Services and Customer Success, to ensure seamless adoption and implementation of our solutions. This role not only offers the opportunity to meet sales quotas but also to cultivate meaningful relationships with clients as you advocate for our industry-leading portfolio of security offerings. Your curiosity will drive your success, as complex problems present a chance to innovate and deliver robust solutions. As part of our energetic team, you'll be empowered to lead customer engagements that simplify intricate concepts for diverse audiences, ensuring everyone understands the value of Palo Alto Networks' offerings. If you're passionate about cybersecurity and eager to shape the future of digital safety through your impactful work, we would love to meet you!

Frequently Asked Questions (FAQs) for Solutions Consultant 2 - SLED Role at Palo Alto Networks
What are the key responsibilities of a Solutions Consultant 2 - SLED at Palo Alto Networks?

As a Solutions Consultant 2 - SLED at Palo Alto Networks, your key responsibilities include providing technical expertise to guide customers through their security transformation journeys. You will be expected to develop and implement strategic technical account plans that align with customer business requirements while ensuring they realize the full value of their investment in our solutions. This role requires strong communication skills, as you'll present complex ideas clearly in workshops and customer engagements, all while working closely with other teams to facilitate successful solution adoption.

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What qualifications are required for the Solutions Consultant 2 - SLED position at Palo Alto Networks?

To excel as a Solutions Consultant 2 - SLED at Palo Alto Networks, you should have at least 6 years of experience in pre-sales or sales engineering roles. An understanding of data networking, cloud architectures, and cybersecurity solutions is crucial, as is the ability to influence key stakeholders. Experience in delivering technical presentations and managing complex sales processes will also be highly beneficial, along with a hands-on background in solutions such as Network Security, SASE, and SOC Transformation Technologies.

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How does a Solutions Consultant 2 - SLED contribute to customer relationships at Palo Alto Networks?

In the Solutions Consultant 2 - SLED role at Palo Alto Networks, you contribute to customer relationships by understanding their unique security needs and providing tailored, innovative solutions. By actively engaging with customers, you help them achieve their business goals through improved security efficacy and operational efficiency. Your role in conducting discovery sessions and leading technical validations fosters trust and collaboration, ensuring that clients see you as a dependable partner on their cybersecurity journey.

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What does the work environment look like for a Solutions Consultant 2 - SLED at Palo Alto Networks?

The work environment for a Solutions Consultant 2 - SLED at Palo Alto Networks is collaborative and dynamic. Employees typically work full-time from our office in Orange, CA, where open communication and in-person interactions thrive. This setup encourages creativity and teamwork, enhancing problem-solving capabilities while providing opportunities for personal development and learning. With an emphasis on well-being and flexibility, we create an inclusive atmosphere where everyone's ideas are valued.

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What opportunities for growth are available for Solutions Consultants at Palo Alto Networks?

At Palo Alto Networks, Solutions Consultants have numerous growth opportunities, both technically and professionally. You will actively participate in training programs, industry events, and community engagements that enhance your expertise in cybersecurity. The company supports continuous learning, allowing you to build upon your existing skills while contributing to innovative solutions that lead to customer success. This commitment to employee development translates into tangible career advancement within the organization.

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Common Interview Questions for Solutions Consultant 2 - SLED
Can you explain your understanding of cybersecurity solutions relevant to the Solutions Consultant 2 - SLED role?

When answering this question, reflect on specific cybersecurity solutions you’ve worked with, such as Network Security, SASE, or SOC Transformation Technologies. Discuss how these solutions address typical security challenges organizations face today. Illustrate your points with examples of successful implementations where you've played a role, emphasizing how you can leverage this knowledge in the Solutions Consultant position at Palo Alto Networks.

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How do you approach building customer relationships in a pre-sales role?

In a pre-sales role, relationship-building starts with understanding the customer's unique needs and business goals. I focus on active listening during discovery conversations to identify challenges and opportunities, followed by proposing tailored solutions that align with their objectives. Establishing trust through transparent communication and consistently delivering on promises is crucial for maintaining long-term partnerships, and I believe these skills will serve me well as a Solutions Consultant 2 - SLED.

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What strategies do you use to understand complex technical issues faced by customers?

To understand complex technical issues, I utilize a combination of inquiry, empathy, and research. By asking detailed, open-ended questions, I gain insights into the root causes and impacts of the issues at hand. I also gauge the customer’s level of technical understanding to effectively communicate solutions without overwhelming them. Drawing upon previous experiences and industry knowledge helps me devise innovative strategies to address their challenges, which is vital for success as a Solutions Consultant.

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Describe a time when you had to influence a stakeholder on a technical decision.

In a recent role, I encountered resistance from a key stakeholder regarding the adoption of a new security protocol. To influence their decision, I organized a workshop tailored to their concerns, demonstrating the potential risks of not adopting the solution versus the benefits it could bring. By providing data-driven insights and backing them up with case studies, I ultimately gained their buy-in and successfully implemented the protocol, showcasing the importance of effectively addressing stakeholder concerns.

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How would you handle a situation where a customer is dissatisfied with a solution you provided?

Handling customer dissatisfaction requires active listening and empathy. I would first acknowledge their concerns and ensure they feel heard. Then I would ask questions to understand the specific issues they are facing, followed by outlining a path to address those concerns. Collaborating with relevant teams to provide a suitable resolution shows the customer that their satisfaction is my priority and helps rebuild trust, which is essential in the Solutions Consultant role at Palo Alto Networks.

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What metrics do you use to measure the success of your solutions in a customer's environment?

Success metrics can vary depending on the customer's objectives, but generally, I focus on key performance indicators such as reduction in security incidents, improvement in compliance scores, and overall system performance. Customer feedback and satisfaction surveys also play a critical role in measuring success. When discussing this in an interview, mention examples of how you've tracked and reported these metrics in past experiences, emphasizing how this will be part of your approach in the Solutions Consultant role.

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Discuss how you prioritize tasks when managing multiple customers.

Prioritizing tasks when managing multiple customers involves evaluating urgency and impact. I employ tools like task management software to track deadlines, project stages, and customer requirements. I maintain clear communication with clients to set expectations on timelines, ensuring you're proactive in addressing their needs. Sharing potential bottlenecks early can help build trust while allowing me to efficiently manage my workload, which is vital in the Solutions Consultant role.

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What role does collaboration play in your work as a Solutions Consultant?

Collaboration is essential in my role as a Solutions Consultant, as it leads to more comprehensive solutions for customers. I prioritize open dialogue with internal teams—such as technical support, product management, and professional services—to harness diverse expertise. Successful collaboration also involves engaging customers collaboratively during presentations and workshops, reinforcing the idea that we're in this journey together. This team-centric approach ensures that we consistently deliver the best outcomes.

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How do you stay current with the latest trends in cybersecurity?

To stay updated with the latest trends in cybersecurity, I allocate time each week to read industry publications, attend webinars, and engage with professional networks. Participating in industry events and forums also provides insights into emerging threats and technologies. In preparation for a Solutions Consultant role, be ready to discuss specific trends that interest you and articulate how this knowledge will enhance your contributions at Palo Alto Networks.

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Why do you want to work for Palo Alto Networks as a Solutions Consultant 2 - SLED?

Expressing your desire to work at Palo Alto Networks should reflect a genuine alignment with the company's mission and values. Speak about your admiration for their innovative approach to cybersecurity and how you resonate with their commitment to collaboration and customer success. Highlight your excitement about contributing to their mission of protecting customers' digital lives and your eagerness to be part of a team that values continuous learning and development.

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Being the cybersecurity partner of choice, protecting our digital way of life.

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March 12, 2025

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