Engineering Manager

Company Overview:

Panopto is a dynamic and rapidly growing company backed by a leading private equity firm. With a team of approximately 200 dedicated professionals, we are committed to empowering learners with interactive video.

 As we continue to support growth and expansion, we are seeking an experienced Engineering Manager to lead our Data Services Team. As a team leader, you take ownership and deliver results that have a big impact on customers and the business. 

Position Summary:

As the leader for the Data Services Team, you will own three primary areas: the online data systems that power our core product, the offline data systems that power business intelligence, and our customer-facing search platform. You will be responsible for the heart of Panopto’s product and the core of our system architecture.  You will have the opportunity to define the vision for our e2e data pipeline, in partnership with stakeholders across the business including the C-level team, and you’ll build the team to deliver on that vision. Other responsibilities may be assigned to help drive our vision and mission to  alignment with our organization’s values.

Work you’ll do:

• Products & Services: you will build products and services that are reliable and perform well, providing a great experience for your customers. You are not content to simply implement a service “to spec”, but insist on deeply understanding your end-users. You contribute to defining the spec and you build with the customer always in mind. You manage a team of high-performing individual developers, who have grown as a result of your feedback and guidance. 
• Operations and Fiduciary: your team also owns operations for the cloud databases, ensuring high availability, and scalability.  The core data systems are also a significant contributor to operational costs, so another important responsibility is to create accurate operating budgets and devise cost savings measures for your cloud resources. You will also regularly interface with the leaders of other top-level organizations: Support, Customer Success, Marketing, and Business development. You will regularly have visibility within the executive team and will be considered a critical stakeholder in nearly all major development initiatives. 
• Growth & Collaboration: Define a hiring plan for your org that will allow the team to grow to meet the needs of our rapidly growing business. Interface regularly with your peer Engineering Managers that lead the Cloud Ops, User Experience, and Integrations teams. Empower the senior ICs on your team to provide oversight for Panopto’s overall software architecture, ensuring code maintainability, separation of concerns, testability, and performance. Own operations for the cloud databases, ensuring high availability, and scalability. Lead efforts to identify, prioritize, and improve architectural problems that exist in the current codebase. Mentor and drive the rapid growth of the talented engineers on your team.

• People management for teams of 4+ engineers, including senior and staff/principal-level ICs
• Technical expertise in online database design for a customer-facing product, and offline data pipelines for critical business functions
• Operations for highly available (tier one) services.  Best practices for logging, metrics, monitoring, real-time debugging/diagnostics, and alarming
• Technical design best practices for distributed systems, concurrent programming, transactional software design, and client-server API design for fault tolerance and high performance
• Fluency in SQL; can author queries for data analysis and understand SQL schema. Prior track record as an IC developer with the ability to code review in C# or Java. Working knowledge of common data structures
• Extensive experience with code review and technical design review skills, coming from a history of coding, architectural, and technical code structure design
• Learning, technical curiosity, ability to rapidly build expertise in new areas and new technical stacks
• Project management & stakeholder communication

• Microsoft SQL Server
• Database optimization and indexing strategies
• Data warehouses or data lakes and data analysis services
• C#, LINQ-to-SQL, stored procedures
• AWS know-how, especially Cloudwatch
• Full-stack engineering, including customer-facing UX
• Production cost measurement, cost controls, or budgetary planning
• Experience in a private equity-backed environment or fast-growing company is advantageous.

The Team:

You’ll work with a team of talented engineers with a variety of areas of expertise, from devops to design, architecture to accessibility. The team’s experience level ranges from seasoned developers with well over a decade in industry to junior developers and contractors who are growing their roles and impact.

Join Panopto and be part of an exciting journey where your experience leading and managing a team of high-performing senior/principal developers, will make a significant impact on our growth trajectory. If you thrive and take ownership in an environment with ambiguity , we encourage you to apply.

Our people and culture

Panopto’s mission is to help anyone share knowledge using video. Our user base is as diverse as the world’s universities and businesses. Panopto’s commitment to fostering a diverse, equitable, and inclusive culture empowers each member of our team to express their authentic selves, contribute their distinct perspectives and make a meaningful impact both individually and collectively. This inclusive environment not only encourages creativity and the free exchange of ideas but also harnesses the power of varied viewpoints. As a result, we are better equipped to tackle our most intricate challenges, leveraging the wealth of different experiences and backgrounds within our team. This collaborative spirit not only drives us towards effective solutions but also fuels our drive to continually improve and innovate, ultimately enhancing the quality of our products and services. It’s what sets Panopto apart as a unique and rewarding place to work.

Our purpose

We believe that video can have a transformative effect on learning. So we built a video knowledge management platform that helps businesses and universities improve the way that they train, teach, and share knowledge. Since 2007, we have been a pioneer in video capture software, video management, and inside-video-search technology. Panopto has been adopted by more than 1,500 companies and universities worldwide with over ten million end users. Today, Panopto’s knowledge management platform is the largest repository of expert learning videos in the world. A proud remote-first company, Panopto is headquartered in Pittsburgh, with offices in London, Hong Kong, Singapore, and Sydney, and has received industry recognition for its innovation, rapid growth, and company culture.

Panopto is an Equal Opportunity Employer. We value and encourage diversity and solicit applications from all qualified individuals which will receive consideration for employment without regard to race, color, religion, sex, marital status, sexual orientation, gender identity or expression, national origin, age, disability or protected veteran status, or any other legally protected criteria, in accordance with applicable law. Panopto is committed to providing reasonable accommodation to applicants with disabilities. If you require accommodation for interviewing or otherwise participating in the employee selection process, please provide more detail on how we can further support you by reaching out to the Employee Experience department.

Hybrid, US: Candidates looking for flexible or remote-friendly positions are encouraged to apply. Panopto is proud to be a remote-first company. Employees in this position are eligible to work remotely. Still, they must make regular trips to the Pittsburgh office, located on the north side of Pittsburgh along the Three Rivers Heritage Trail with quick access to downtown. 

Remote, US: Candidates looking for flexible or remote-friendly positions are encouraged to apply. Panopto is proud to be a remote-first company. Employees in this position are eligible to work remotely. 

Remote, International: Candidates looking for flexible or remote-friendly positions are encouraged to apply. Panopto is proud to be a remote-first company. Employees in this position are eligible to work remotely. Still, they may make regular trips to the local international office from time to time, where applicable.