Product Enablement Specialist (Restaurant Experience)

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.

Position Description:

As a Product Enablement Specialist within the Product Enablement team at PAR OPS, you will play a crucial role in providing regular communication to current clients on new features and current features to help them run their business. This role requires a strong blend of technical expertise, communication skills, and the ability to translate complex information into clear and concise content. You will be responsible for developing and managing deployment plans for new functionality, working with the marketing department to provide monthly features to be communicated to prospective clients, and collaborating with sales and marketing teams to provide support and enablement.

You will need to understand the context of the current environments of our clients (e.g., how they work today) and how existing and new features of PAR OPS can positively impact their workflow in the future. You will ensure new features meet the high standards included in the PAR OPS products and/or services to retain current users and build loyal fans. You will also be responsible for testing new features and functionality with every new release, ensuring the released functionality meets the use case requirements.

The ideal applicant will have a restaurant management background and an extensive working knowledge of PAR OPS. They will also understand relevant computer applications within the restaurant and hospitality industry. A successful candidate will have excellent communication, debugging, and problem-solving skills.

Position Location: Remote, United States

Reports To: Sr. Manager, Product Enablement PAR OPS

What We’re Looking For:

· 4-year technical degree or equivalent experience preferred

· Minimum of 4 years’ experience in the technology industry

· Minimum of 2 years’ experience utilizing PAR OPS

· Previous experience in the Hospitality industry in a management role

· Marketing or sales background

· Track record of success in Professional Services

· A relentless problem solver who enjoys uncovering solutions

· A passion for continued education (growing both technical and interpersonal skills)

· Ability to self-train, to stay current with the technology and security in restaurant and retail industries

· Ability to manage multiple tasks and identify priorities

· Comfortability in a dynamic, agile atmosphere of a technical organization with an expanding customer base

Additional skills:

· Restaurant management background and extensive knowledge of PAR OPS.

· Knowledge of relevant computer applications within the restaurant and hospitality industry.

· Excellent communication, debugging, and problem-solving skills.

· Ability to understand business cases and validate enhancements meet objectives.

· Proficiency in configuring the PAR OPS product and databases according to specifications.

· Strong verbal and written communication skills for interacting with technical, non-technical, and diverse customers across an international organization.

· Excellent training and presentation skills.

· Ability to quickly establish trust-based relationships.

· Proficiency in Microsoft Office products.

Unleash your potential: What you will be doing and owning:

· Provide regular communication to current customers highlighting product enhancements.

· Collaborate with the marketing department to showcase features to prospective clients

· Provide support and enablement to cross organization teams.

· Understand the current environments and workflows of our clients, and identify how existing and new features of PAR OPS can positively impact their future productivity.

· Ensure new features meet the high standards included in the PAR OPS products and/or services to retain current users and build loyal fans.

· Partner with Operations, Product, Sales, and Marketing teams to ensure alignment on product features, communication, rollout, and support needs.

· Manage projects for new feature rollout from inception to completion, ensuring deadlines are met and quality standards are upheld.

· Establish and enforce communication standards, style guides, and best practices to continuously improve existing communication in alignment with company standards.

· Keep abreast of industry trends and advancements to incorporate relevant information into communications.

· Work in a multi-channel communication environment of phone, emails, and video conferencing

Interview Process:

Interview #1: Phone Screen with Talent Acquisition Team

Interview #2: Video interview with the Hiring Manager (via MS Teams)

Interview #3: Video interview with the Team (via MS Teams)

Perks and Benefits Hot Off the Grill:

• Unlimited PTO (Exempt Employees)

• Healthcare Benefits

• Fitness/ Wellness Reimbursement ($300/year)

• Internet Stipend (Remote employees)

• 401k Match

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact accommodations@partech.com. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.