Remote • Full-Time
ParentSquare is a rapidly growing Santa Barbara-based company that’s changing the way schools and parents communicate every day. Sound simple? We strive to keep it that way! Our mission is to give schools the power to incredibly enhance family engagement for all students. ParentSquare and RemindHub, our flagship products, serve over 18 million students and drive our mission by providing unified communications tools -forms, sign ups, payments, RSVPs, direct messaging, language translations, chat and more. Remind Chat, our free product, reaches over 80% of K-12 students, providing a safe and easy-to-use platform for direct communication between teachers and families. And our latest innovation, SmartSites, offers state-of-the-art websites for school districts, enhancing their online presence and accessibility.
We are not just creating a product; we are creating empowered educators and engaged parents to improve the lives of all students. We are passionate advocates for our customers and for our employees and we invite you to join us on this exciting journey.
We are currently seeking a customer-centric, energetic and detailed oriented Customer Success Manager to join our team. In this role, you’ll work with our Large/Enterprise clients and be responsible for cultivating and maintaining strong relationships with your customers that ensures high levels of satisfaction, usage, and recognition of ROI. You’ll work on maintaining strong retention and renewal rates as well as looking for growth opportunities for each customer. As a CSM, you’ll work closely with our customers alongside Sales, Customer Support, Product Management and Finance teams to ensure our customer lifecycle is a seamless and delightful one.
Most importantly, you share in our passion for improving the lives of students through communication.
Our ideal candidate will have the following:
The perks of working for us are great!
You’ll get your foot in the door as our company continues to grow. We’re big believers in work-life balance and provide
As a fully remote team, we’ll make sure you have all the tools and equipment you need to make your home office a place where you can thrive.
We're an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
This role will have a salary between $65,000 and $85,000, DOE.
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The idea for ParentSquare was born in 2010 when Anu, a computer engineer, who had recently taken a sabbatical from work to be with her young school-age kids, experienced the difference in how connected she was with her kids’ life at school being a...
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