Operations Associate

About Parkade

Parkade's mission is to transform cities, increase mobility and combat climate change. We're building a world that has far fewer parking spots, but where every spot is available to use at the push of a button and few spots sit empty.

We have a network of properties we currently work with, and we're growing that footprint every day. We need to get these new buildings and parkers onto our platform, while also making sure our existing customers have a top-notch parking experience.

That's where you come in.

About the Role

This position will be supporting our building operations team, and will report to the Head of Operations. Your primary responsibilities and areas of focus will be:

1. Ensure customers are meeting their goals and expectations on Parkade from launch day onwards

2. Assist our Onboarding Manager with getting new customers on our platform

3. Create and manage strategies to improve revenue at our customers’ properties

4. Work with the building operations and customer support teams to manage day-to-day customer and end-user needs

5. Serve as a go-between for our customers and our product and engineering teams, helping to translate their needs into product ideas

6. Analyze trends and proactively spot issues to address customer issues before they arise

7. Manage operational tasks and needs as they arise or are assigned

All members of Parkade's operations team, including the Head of Operations, are required to get into the weeds, which at Parkade means helping with customer support from time to time. This also helps ensure we don’t lose sight of who we need to make our product work for!

Being able to quickly switch gears from high-level product-shaping work to helping an end user troubleshoot the app is a must for this role.

You need to have an eye for data, and be able to analyze trends and information to proactively spot issues, and to help triage problems reactively. 

Requirements

• At least some experience in an operations-focused position

• Have an eye for data, and an ability to tease out trends

• Clear and effective communication across multiple levels. You need to be as comfortable talking to our CEO as you are talking to an end-user.

• You're a self-starter that is always looking for the next problem to tackle.

• You know how to multitask and prioritize issues, even in absence of clear guidelines.

• Be comfortable with learning new systems and integrating them into your daily work.

Early Expectations

• Understand every aspect of the Parkade product and how it works.

• Understand who Parkade's customers are, and their current and future needs.

• Share responsibility for customer support with our Operations team

• Ensure our existing building operations processes are running smoothly, and suggest improvements to those processes.

• Onboard new customers, solve existing customers' problems, and expand our footprint through operational ingenuity.

Bonus points

• Experience in a customer-facing role

• Experience working in an operations role

• Experience in property management (property manager, leasing agent, etc.)

• Experience with SQL

• You care deeply about problems related to transportation, parking, urban living, and efficient use of space and resources in cities.