Strategy & Operations Associate, Transcription

About Us

Parrot is an AI-first technology company empowering attorneys to get more from depositions. Trusted by leading insurance companies, law firms, and Fortune 500 companies alike, Parrot blends the proficiency of 100% reliable, highly-trained reporters with cutting-edge technology and artificial intelligence, ensuring smooth scheduling, immediate rough drafts, and real-time deposition summaries.

As a trusted partner for efficient court reporting services and its leading technology platform, Parrot enables its customers to unlock faster and better outcomes for their clients.

We are seeking a dynamic and versatile individual to join our Strategy & Operations, Transcription Ops team. As the lead of strategic planning and community engagement for our contract transcriptionists, you will be responsible for fostering a vibrant and engaged community on our platform and oversee day-to-day operations. Your primary focus will be on building relationships, managing communications, and driving user engagement. You will play a pivotal role in shaping the culture and atmosphere of the community, ensuring it remains inclusive, supportive, and conducive to growth. 

Key Responsibilities

• Oversee onboarding and engagement for our gig contract transcriptionists, including facilitating training, granting access to systems, and providing necessary resources and guidance.

• Lead our gig contract transcriptionist recruitment process, including sourcing, screening, interviewing, and integrating new candidates to the team.

• Manage communications related to transcription, ensuring clear and timely communication regarding expectations, best practices, deadlines, and principles.

• Analyze trends in client orders to forecast demand and ensure adequate supply and staffing levels to meet operational needs.

• Develop and nurture the Transcription community by monitoring and promptly responding to concerns and questions, resolving ad-hoc issues, facilitating feedback, and creating additional community-building opportunities.

• Develop onboarding and community engagement strategy to maintain quality and scalability.

Requirements

• 2-5 years of experience within a fast-growth, operationally-intensive company.

• Outstanding communication skills – you’re a polished communicator who enjoys meeting and building relationships with a diverse group of people. You are energized by teaching and mentoring others, cultivating a dynamic learning environment.

• Analytical experience (preferably SQL, Microsoft Excel)

• Exceptional organizational skills – you excel at managing multiple tasks concurrently and coordinating complex scheduling.

• Adaptability – you thrive in environments of change, adeptly navigating ambiguity and embracing new challenges.

• Creative problem solver - you are not afraid to change the status quo.

• Accountable owner - you have  the ability to drive projects from conception to completion.

• Strong interest in the legal / legal-tech industry. 

• Nice to have: 

  • Experience working with independent contractors and/or gig workers.

Benefits

Equity. We value an owner’s mentality - all our employees earn equity at Parrot!

Hybrid, flexible work. The flexibility to work from home, with the opportunity to travel and work with your colleagues from our offices in select hubs.

Health benefits. Highly competitive medical, dental and vision benefits for all full-time employees.

Unlimited paid time off. We not only give you the opportunity to take the time off, but we also encourage you to do so. We want all our colleagues to enjoy time away from the grind.

“Parroteer” Days. In addition to all public holidays, we provide four company-wide holidays annually. We do this to ensure our Team reflects on our successes and takes a moment for true time away.

Parental leave. We offer two months of paid parental leave -- regardless of your status as a primary or secondary caregiver.

Mental health. Annual subscription to meditation and mindfulness platform to help you focus on your mental health and happiness.

Physical health. Access to fitness classes and facilities in your location through a company-wide membership program.

Referral Program. It’s no secret A players hire A players, and we expect everyone at Parrot to wear a hat in recruiting. In fact, we incentivize it with a generous referral bonus for each successful referral you make.

We’d love to connect

We are an equal opportunity company and highly value diversity in our team. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you’re interested in what we’re building, let’s connect.