Part-time Customer Service Representative

Paciolan is the #1 primary ticketing company in college athletics, and the #2 largest primary ticketing provider in the US including performing arts, arenas, and professional sports. As a leader in ticketing, fundraising, marketing, analytics, and technology solutions, we power more than 500 live entertainment organizations, selling over 120 million tickets a year.

TicketsWest, a Paciolan company, is the premier ticketing solution powering the Spokane Arena, Spokane Convention Center, First Interstate Center for the Performing Arts, and Podium. Join the team at TicketsWest and be part of bringing hundreds of live events to life in Spokane!

Customer Care Representatives (CCR) interact with consumers over the phone as well as via email and web forms to facilitate pre and post event consumer inquiries and ticket sales. CCRs are also responsible for handling daily fulfilment operations to print, stuff, and send ticket orders to consumers via USPS and Express delivery.

RATE: $18/hour

JOB RESPONSIBILITIES:

• Facilitate ticket sales and pre/post-purchase consumer service inquiries at the box office, via the phone room, and via written communication including responding to customer emails and web form submissions.
• Answer inbound calls to the box office
• Facilitate daily fulfilment operations for all Paciolan fulfilment clients
• Provide excellent written and verbal customer service to clients and consumers
• Other duties as assigned

KNOWLEDGE, SKILLS and ABILITIES:

• Excellent customer service skills
• Excellent verbal and written communication skills
• Strong organizational skills, with a focus on accuracy and attention to detail
• Basic knowledge of computerized ticketing
• Experience with Microsoft Office Products
• Money handling experience
• Ability to connect honestly and openly with guests and your team.
• Ability to develop effective working relationships with fellow associates, managers, outside representatives and agencies.
• You will occasionally have to assist unhappy consumers; you must be able to handle these interactions professionally, courteously, and tactfully

LICENSES OR CERTIFICATES REQUIRED:

• High School education required
• Event Box Office or customer service experience in a fast-paced and dynamic environment strongly preferred.

DEGREE OF SUPERVISION:

• Moderate – Candidate is expected to be strongly self-motivated.

SUPERVISION EXERCISED: None

The approximate base pay range for this position is $18.00 to $18.00. Please note that the pay range provided is a good faith estimate for the position at the time of posting.. Actual compensation may vary based on factors including but not limited to job-related knowledge, skills, and experience as well as geographic location.