Part Time Customer Service Representative - Bilingual (Cantonese, Korean, Mandarin, Vietnamese) San Dimas

About Us

At SoCalGas, we believe that every Californian deserves a resilient energy future. We are working to achieve that future by empowering California to reach its sustainability goals through innovation, collaboration, and decarbonization. As our state’s energy needs change, we will be there providing reliable energy that is clean, safe, and affordable to our 22 million customers.

In addition to helping shape the future of hydrogen technology and clean energy, as an employee of SoCalGas you’ll also enjoy an aggressive total compensation plan, multiple upward mobility opportunities and the ability to find a true work life balance. We also strive to reflect the communities we serve by attracting top talent and maintaining a diverse workforce. To discover more about how rewarding it is to work here, we invite you to visit these pages on our website: Our Mission; Diversity, Equity and Inclusion, Sustainability, In the Community, and Employee Benefits. Join SoCalGas today to share in our mission to build the cleanest, safest, and most innovative energy company in America!

Primary Purpose

SoCalGas is seeking qualified candidates for the Part-time Customer Service Representative (Bilingual-Cantonese, Korean, Mandarin, or Vietnamese) position.

The Part-time Customer Service Representative (Bilingual-Cantonese, Korean, Mandarin, or Vietnamese) position is an excellent entry point for a rewarding customer service career at SoCalGas and those candidates looking for a flexible work schedule. In support of SoCalGas' mission to build the cleanest, safest, and most innovative energy company in America, Part-time Customer Service Representatives (Bilingual- Cantonese, Korean, Mandarin, or Vietnamese) use excellent communication skills to interact and engage with new and existing customers regarding a wide array of customer service requests. Part-time Customer Service Representatives (Bilingual- Cantonese, Korean, Mandarin, or Vietnamese) support customers with these requests using a telephone, computer, and related office equipment. Working independently and in an office environment, Part-time Customer Service Representatives (Bilingual- Cantonese, Korean, Mandarin, or Vietnamese) are part of SoCalGas' Customer Contact Center organization and have a direct path to potential full-time employment and higher-level opportunities within the Customer Contact Center and throughout the broader SoCalGas system. Additionally, Part-time Customer Service Representatives (Bilingual- Cantonese, Korean, Mandarin, or Vietnamese) who meet specific eligibility requirement may have the option to work remotely.

Essential Duties and Responsibilities

• Demonstrates a strong safety focus in the workplace as well as ensures safety of our customers and the communities we serve.
• Displays a deep passion in helping people by actively listening to customer issues or questions, showing interest, and displaying kindness and empathy for the caller's situation.
• Efficiently and accurately processes customer requests, answers questions, and resolves sophisticated issues.
• Maintains knowledge of changing company policy and procedures
• Successfully promotes products and services that meet customer needs.
• Strives to provide an outstanding customer experience that focuses on first-call resolution
• Demonstrates a learning demeanor passionate about innovation and continuous improvement.
• Has an overall positive presence in the communities that we serve
• Possesses a mature and self-confident demeanor
• Naturally possesses a high energy level and demonstrates strong dependability
• Embraces a proven work ethic and enjoys working in a fast paced and changing environment
• Strives to meet or exceed service and operational goals established for the Customer Contact Center, including efficiency, quality, and timeliness goals.

Starting Pay: $20.15 - $39.03; Bilingual premium is an additional $0.86/hourly

Physical Demands

• Very Light -- Occasionally lifting and/or carrying such articles as dockets, ledgers and small tools or items weighing up to approximately 10 pounds. Although a sedentary job is defined as one which involves sitting, occasionally a certain amount of walking and standing are necessary in carrying out job duties.

Environmental Conditions

Office environment with some noise generated by co-workers; telephone contact with customers.

Minimum Qualifications

• High School diploma or GED equivalent required.
• Previous customer contact experience
• Ability to operate a computer and peripheral equipment
• Demonstrate ability by passing a pre-qualification examination. Must also pass a Modern Hire assessment (Operations and Support) and a customer service inventory test
• Qualify through a panel interview
• Proficient in English and one of the following languages – Cantonese, Korean, Mandarin or Vietnamese
• Successfully complete formal CSR training

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled