Patient Access Specialist I - Medina

Medina Health Center - Radiology Registration

Monday through Friday 11:30am to 8:00pm

As an essential member of the Revenue Cycle team, Patient Access Specialists perform accurate registration, patient estimates, point of service collections and provide exemplary customer service while serving the needs of patients and customers. The successful completion of tasks performed by this position, directly impacts denials, customer satisfaction and decreases bad debt. Access Specialists are skilled in patient/physician relations, registration, scheduling and use of multiple, complex systems.

Duties include but are not limited to the following:

• Interviews patients (face-to-face/phone/via document) and utilizes multiple complex applications to create (or validate existing) patient medical record and insurance/bill claim using demographic and insurance information.

• Mastery of skills relating to insurance coverage, benefits, rules & regulations and allocation of plans accurate information and fulfillment of requirements resulting in expected payment for services

• Verifies and allocates insurance plans utilizing electronic eligibility tools, phone calls payer, accesses web portals and initiates appropriate action for services including non-covered and out-of-network insurance services

• Executes patient estimate, educates guarantor regarding charges and out-of-pocket liability and establishes payment plan when applicable for professional and technical services.

• Successfully calculates, collects and posts co-pays, deductible, co-insurance and prior balance due from patient in accordance with policy; meets or exceeds collection targets and productivity standards. Takes appropriate steps to balance and secure cash in accordance with UH policy.

• Takes steps to prevent medical record duplications or incorrect patient selection imperative to patient safety; safeguards Protected Health Information (PHI).

• Contacts physician or other clinical provider to validate / clarify information on orders, schedules, or other requirements such as patient instructions.

• Utilizes electronic reports, worklists, and queues to identify claims requiring updating; makes corrections as needed to ensure accurate and timely billing.

• Schedules professional and technical patient appointments using multiple software applications.

• Verifies insurance benefits/coverage using electronic eligibility tool / phone call; initiates appropriate action to complete a Notice of Admission (NOA).

• Completes daily reconciliation of the Important Medicare Message (IMM) and Medicare Secondary Payer Questionnaire (MSPQ) in accordance to Government regulations.

• Performs other related duties as assigned and participates in enterprise special projects as needed.

• Minimum 1 year of healthcare or customer service experience required.

o Two years' experience in healthcare or customer service preferred.

• High School diploma or GED required.

• Completed college associate or bachelor’s degree is equivalent to 1 year of work experience.

• Maintains up-to-date knowledge of and ability to use all applicable hospital systems.

• Must be dependable to work in this 24/7/365 department with willingness to travel to other sites and locations throughout the enterprise including possible overtime.

• Notable client service, communication and relationship building skills required.

• Must have ability to perform in a fast-pace and stressful environment (such as the Emergency Department).

• Demonstrates ability to function independently and as a team player in a fast-paced environment.

• Must have strong written and verbal communication skills.

• Professional demeanor required.