Patient Care Representative (Remote)

Remote

Midi is seeking a Patient Care Representative to join our growing healthcare start-up. We are seeking someone who has empathy and compassion for supporting women 40+. 

Pay: $18-20/hour 

Status: Full time, benefited, employed (W2)

Hours: Saturday-Wednesday, 8am-5pm Pacific Time 

Responsibilities: 

• Answer high volume patient inbound calls
• Resolve patient concerns, including technical support and complaints 
• Triage patient calls using the patient portal (athenaHealth) or Zendesk when necessary

Skills: 

• Ability to maintain a high level of professionalism and calm
• Ability to manage competing priorities 
• Self-starter 

Minimum Requirements: 

• 5 years providing a high touch patient experience 
• 2 years Zendesk experience 
• 2 years Athena experience 
• 2 years Google Workplace experience (required) 
• Strong and professional verbal communication skills
• Strong and professional written communications skills 
• Strong, reliable internet and quiet, distraction-free workplace 

What we offer: 

• Opportunity to join a growing start-up at the ground level 
• Health, dental and paid time off 
• 100% remote environment