Patient Food Hosp Attendant - job 1 of 2

Position Summary

The Patient Food Hospitality Attendant is at the forefront of customer service, providing Orlando Health patients and guests with service above and beyond expectations to ensure a memorable food and dining experience.

• All Inclusive Benefits: Student loan repayment, tuition reimbursement, back up elder and childcare, pet insurance, and more for full time and part time employees.
• Employee-centric: Orlando Health has been selected as one of the 2020 “Best Places to Work in Healthcare” by Modern Healthcare.
• Committed to Community: Orlando Health provides more than $450 million in total value to the community in the form of charity care, community benefit programs and services, community building activities and more.
• Forbes Recognizes Orlando Health as a Best-In-State Employer
  Forbes has named Orlando Health as one of America's Best-In-State Employers for 2021. Orlando Health is the top healthcare organization in the Metro Orlando area to make the prestigious list. "We are proud to be named once again as a best place to work," said Karen Frenier, vice president, Human Resources. "This achievement reflects our positive culture and efforts to ensure that all team members feel respected, supported and valued."

Essential Functions

• Displays excellent communication and customer service skills with patients, nursing staff and visitors.
• Responsible for delivery of the proper tray to the correct patient using proper customer service skills.
• Functions as an integral part of the Orlando Health team to support the nutritional needs of the patient.
• Responsible for arranging trays on delivery cart and logging delivery times.
• Logs tray locations and ensures trays are delivered to patients within a reasonable required time.
• Responsible for collection of money for guest trays and the logging of money with the diet office.

Other Related Functions

• Participates in departmental meetings and all related in-services and Performance Improvement activities.
• Knowledgeable of Patient Satisfaction goals. Works consistently to exceed the department’s and Orlando Health’s objectives by reporting concerns and suggesting creative ideas.
• Recognizes priority and protects the patient’s right to confidentiality.
• Refers patient’s concerns to the Food & Nutrition Leadership team or Clinical Nutrition team as needed.
• Observes all departmental rules and regulations.
• Prepares and maintains workstations for meal service.

Education/Training

Ability to read and recognize similarities and differences between words and between series of numbers. Ability to write simple correspondence. Ability to respond to common inquiries or complaints from customers.

Licensure/Certification

None.

Experience

None.